Field Services Officer

WILSON GROUP; Auckland; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading security company in Auckland is seeking a Field Services Officer to manage electronic monitoring installations and support. The ideal candidate will have strong communication skills, a can-do attitude, and the physical fitness to handle varied environments. This full-time role offers a starting hourly rate of $28.95 and comprehensive benefits including training and wellbeing support.

Benefits

Access to extensive discounts across retailers

Strong focus on training and development

Wellbeing support and welfare checks

Access to confidential counselling services

Qualifications

• Must have a can-do attitude and work well with the community.
• Strong ability to manage equipment failures and liaise with support teams.
• Must be able to work in various challenging environments.

Responsibilities

• Install electronic monitoring equipment at various locations.
• Act as the first point of contact for any equipment failures.
• Provide coverage for all shifts and be part of a rotating roster.

Skills

Excellent people and listening skills

Effective written and verbal communication

Ability to think on feet

Physical fitness

Ability to handle stress and pressure

Education

Current full NZ Driver’s Licence

Ability to pass a Ministry of Justice Criminal Convictions check

Current Certificate of Approval (COA)

Job description

Overview

Field Services Officer - Auckland

We’re FIRST Security, one of New Zealand’s market leaders in security.

As an EMS (Electronic Monitoring Service) Field Officer at FIRST Security, you will be responsible for ensuring electronic monitoring equipment is correctly installed and working properly on people in the Community serving a non-custodial sentence. You will attend locations such as courts, prisons, and residential homes, as required, to conduct these installs or call outs. You will be our first point of contact for any equipment failure or alert activations and liaise with our field support team to ensure issues are attended to and fixed quickly.

Responsibilities

• Install and maintain electronic monitoring equipment in the community and relevant locations (courts, prisons, residential homes) as required.
• Be the first point of contact for equipment failures and alert activations; liaise with the field support team to resolve issues promptly.
• Roster to provide balance: 5 days on, 2 days off; 24/7 rotating hours; ensure coverage for all shifts.
• Support other business sectors if required.

Qualifications

• Can do attitude with excellent people and listening skills and the ability to build relationships.
• Effective written and verbal communication skills.
• Ability to think on your feet quickly in challenging environments.
• Physical fitness and the ability to handle stress and pressure.
• Current full NZ Driver’s Licence.
• Ability to pass a Ministry of Justice Criminal Convictions check.
• Current Certificate of Approval (COA) or ability to obtain one.

Benefits

• Full access to FIRST Security’s Perks program with extensive discounts across retailers, petrol and groceries.
• Strong focus on training and development and ongoing support for growth.
• Wellbeing and safety culture, welfare checks, and support to ensure you and your team go home to your Whanau.
• Access to EAP and support services, including confidential counselling and financial budgeting for you and your family.

Starting hourly rate: $28.95 per hour. Training provided. A supportive team environment. You will be required to assist in other business sectors if required.

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Applicants for this position should have NZ residency or a valid NZ work visa.