Field Service Technician

GamblingCareers.com; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading gaming technology company is seeking a Field Service Technician in Auckland to provide technical support and maintenance for electronic gaming machines. You will ensure customer satisfaction through timely service, installation, and repairs. The ideal candidate has a minimum of 2 years' experience and must be capable of physical work. This position requires flexibility to work weekends and travel outside Auckland.

Benefits

On-the-job training

Health insurance

Car, phone, and tools provided

Qualifications

• Minimum 2 years experience in electrical gaming machine servicing and repairs preferred.
• Background in computer support and/or computer network systems.
• Must be physically capable of handling heavy equipment.

Responsibilities

• Perform scheduled tasks, preventative maintenance, and break/fix repairs on-site.
• Investigate and resolve complex system faults.
• Ensure compliance with workplace health and safety standards.

Skills

Electro-mechanical service experience

Problem-solving ability

Ability to work independently

Proficient in mobile reporting systems

Job description

Overview

Are you ready to join a world-class team and make a significant impact? As a Field Service Technician at Aristocrat, you'll be at the forefront of delivering outstanding technical support and service excellence across customer sites. You will play a crucial role within our organization, ensuring our electronic gaming machines operate flawlessly and our customers experience uninterrupted enjoyment. We are looking for someone ambitious and technically minded who thrives in a dynamic, customer-focused environment. Join us and be the face of Aristocrat, where your expertise and dedication will be highly valued!

What You'll Do

• Customer & Technical Service
  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, even during venue closures.
  • Investigate and resolve complex system faults, and perform required repair work.
  • Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff to maintain high customer happiness.

• Reporting & Documentation
  • Accurately collect and report all activities using Aristocrat’s field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.

• Workplace Health & Safety (WHS) & Compliance
  • Understand and align with Company and venue WHS policies, procedures, and regulations.
  • Ensure the health, safety, and welfare of all employees, visitors, and contractors.
  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Ensure all activities align with Company, legislative, and regulatory requirements.

What We're Looking For

Required

• Electrical registration and working permit with NZEWRB preferred but not mandatory
• Minimum 2 years, experience in electrical gaming machine servicing and repairs preferred
• Electro-mechanical service experience
• Background or qualifications in computer support and/or computer network systems.
• Must be physically capable of handling heavy equipment
• Ability to work in NZ/Work permit
• Proven problem-solving ability and ability to adapt quickly to changing demands.
• Ability to contribute ideas for change and process improvement from own experience
• Self-motivated and able to work independently across multiple customer sites.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.
• Monday - Friday 08:30 - 5pm availability with on-call duties from Monday to Sunday.
• Willingness to travel outside of Auckland and stay overnight to support other teams.
• Car, phone, and tools provided with the job.
• On-the-job training and health insurance included.

Physical Requirements

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
• Comfortable stepping up onto a safety step and working in variable physical environments.
• Comfortable standing for most of the workday.
• Capable of flexing, crouching, and performing tasks at ground level when necessary.
• Capable of raising arms overhead and performing tasks at shoulder level if necessary.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions who love to play our casino and mobile games. We strive to lead in responsible gameplay, governance, employee wellbeing and sustainability, and we are a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.