Field Service Engineer IC

Getinge; Auckland; On-site; NZD 70,000 - 100,000; Full time

Job summary

Getinge, a leading health tech company, is seeking a Field Service Engineer in Auckland to provide exceptional customer service and perform maintenance on Getinge products. This role offers opportunities for professional development, team culture, and competitive compensation. You will manage the Auckland territory and engage directly with clients to ensure optimal product performance. Join us to help shape the future of healthcare solutions.

Benefits

Ongoing professional development

Flexible work environment

Paid parental leave

Competitive salary packages

Career growth opportunities

Strong team culture

Qualifications

• Electrical ESS or EST licence for 380VAC equipment.
• Previous experience as a Field Service Engineer or Technician in MedTech sector is desirable.

Responsibilities

• Conducting Preventative and Reactive Maintenance for Getinge equipment.
• Building strong relationships with Getinge Customers through effective service.
• Supporting installations and troubleshooting equipment issues.

Skills

Interpersonal skills

Customer service orientation

Mechanical aptitude

Ability to work under pressure

Teamwork

Education

Electrical or EST licence

Right to work in New Zealand

Job description

Based in Auckland, we are currently seeking a motivated and passionate Field Service Engineer – Infection Control to join our growing Service Team. This exciting opportunity has arisen due to continued growth and business expansion, reflecting the increasing demand for Getinge's high-quality products and services across New Zealand. As a key member of our team, you will be responsible for conducting Preventative and Reactive Maintenance for Getinge equipment at our customer sites. You’ll play a vital role in building and maintaining strong relationships with our valued customers and providing support to other Getinge Field Service Engineers as needed. You will manage the greater Auckland territory, with travel required throughout the North Island and, occasionally, across New Zealand.

In this role you will be responsible for:

• Building strong relationships with Getinge Customers through effective customer service and interpersonal skills;
• Conducting Preventative and Reactive Maintenance for Getinge equipment based at our customer sites;
• Supporting installations of Getinge capital equipment;
• Troubleshooting issues which present occasionally in equipment, and ensure that the product is returned to a fully functional level enabling the customer to continue their business operations;
• Liaise with the Getinge Service Co-ordination team prior to attending customer sites; ensuring that you are effectively prepared to resolve the customer's issues;
• Completing Service Documentation within a mobile device

Mandatory requirements:

• Electrical or EST licence allowing you to perform work on 380VAC equipment
• A mechanical aptitude
• A valid Driver’s Licence
• Right to work in New Zealand
• Excellent interpersonal skills and a customer service orientation
• Are able to work under pressure to tight deadlines
• An ability to work as part of a team

Desirable background:

Previous experience as a Field Service Engineer or Technician, ideally in the MedTech sector

Working at Getinge offers you:

• Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions
• Ongoing development - Help you be the best you can be by investing in your professional development
• To be part of a fantastic team culture – let’s celebrate your successes!
• To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network!
• Career growth – global & local opportunities (presence in 38 countries!)
• Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.