Field Service Engineer

Abbott Laboratories; Wellington; On-site; NZD 75,000 - 95,000; Full time

Job summary

A global healthcare leader in Wellington is seeking a Field Service Engineer to provide technical and administrative support for diagnostic products. You will conduct installations, troubleshooting, and maintenance while ensuring customer satisfaction. Ideal candidates have a degree in engineering and experience in field service roles with a willingness to travel frequently. Competitive benefits offered.

Benefits

Career development opportunities

Recognition as a top workplace

Support for work-life balance

Qualifications

• Minimum two years professional experience in Clinical Diagnostics environment.
• Knowledge of regulations and standards in IVDs and Biologics.

Responsibilities

• Provide on-demand field service support to customers/distributors.
• Troubleshoot instrument system problems via various methods.
• Coordinate new installations and demonstrate technical competence.

Skills

Troubleshooting electromechanical systems

Field service support

Customer relationship management

Basic IT/networking knowledge

Education

BSc in Mechanical, Electrical or Biomedical Engineering

Tertiary Education with minimum two years relevant professional experience

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Dunedin location in the Molecular division. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

As the Field Service Engineer, you’ll partner with customers / distributors to drive and coordinate all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution.

This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction.

What You’ll Do

• Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.

• Provide on demand field service support to customers / distributors.

• Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products.

• Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.

• Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals.

• Utilize and maintain up to date service documents, field service bulletins, SOP’s and facilitate remote connectivity to customer instrumentation.

• Maintain proper inventory levels and control accuracy of service parts to promote first-time fix.

• Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies.

Preferred Qualifications and Experience

• BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or

• Tertiary Education, with minimum two years relevant professional experience (preferred).

• Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).

• Knowledge of regulations and standards in IVDs and Biologics.

• Basic IT/networking knowledge

• Have an ability to troubleshoot and repair electromechanical instrument systems and ability to operate laboratory instruments.

• Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required.