Field Service Engineer

STERIS IMS; Auckland; On-site; NZD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to enhance their service organization. This role involves performing installations, preventive maintenance, and repairs of medical equipment while providing exceptional customer support. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and a customer-oriented mindset. Join a global leader in healthcare solutions and make a significant impact in ensuring patient care and safety. If you are ready to travel and contribute to a world-class service team, this opportunity is for you.

Qualifications

• Strong hands-on technical service experience with medical equipment.
• Experience in troubleshooting, repair, and maintenance of equipment.

Responsibilities

• Perform equipment installations, preventive maintenance, and repairs.
• Provide user training and troubleshooting support to customers.
• Manage spare parts inventory and documentation.

Skills

Technical Service Experience

Troubleshooting

Customer Service

Equipment Installation

Preventive Maintenance

Education

Trades Certificate

Engineering Certificate/Diploma

Tools

Microsoft Office

DOS

Windows

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

As our business grows, we are looking to further strengthen our service organisation by hiring a Field Service Engineer to perform equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territory in New Zealand.

You will provide User Training and troubleshooting support in the New Zealand market as required as well as assist the Service Manager / Director in managing spare parts inventory and documentation.

If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!

What You Will Do

1. Develop and implement technical service function for STERIS equipment.
2. Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
3. Interface with customers via customers visit / telephone / email to provide quality product support.
4. Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
5. Provide applications / user / technical training.
6. File product complaints according to company procedures.
7. Assist with spare parts inventory management for various products.
8. Identify training needs and make recommendations.
9. Maintain preventive maintenance and troubleshooting and document accordingly.
10. Document and update internal procedures.
11. Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
12. Deliver a superior level of customer after sales support.

Experience, Skills and Abilities Needed

1. Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment
2. Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
3. Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint
4. Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
5. Customer oriented and focused
6. Travel within New Zealand as assigned. May require occasional travel outside of New Zealand

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.