Field Engineer

Datacom; Tauranga; On-site; NZD 70,000 - 90,000; Full time

Job summary

A leading IT services provider in Tauranga is seeking a Field Engineer to support local and national customers. The role involves providing onsite IT support, troubleshooting, and managing end-user devices. Candidates should have at least 2 years of IT experience and excellent communication skills. This full-time, permanent position offers a dynamic workplace with opportunities for growth and professional development.

Benefits

Social events

Remote working

Flexi-hours

Professional development courses

Qualifications

• 2+ years of relevant IT experience.
• Experience with installation, diagnoses, and repair of PC systems.
• Ability to work in large, collaborative teams.

Responsibilities

• Provide onsite support across multiple clients.
• Serve as a liaison with customers on administrative and technical matters.
• Build and support end-user devices.

Skills

Problem-solving

Communication skills

IT support

Customer relationship management

Tools

Windows Operating Systems

O365

Intune

Job description

Overview

Position: Field Engineer

Datacom Location: Tauranga

Security Requirements: NZ Citizens and Residents

Full Time, Permanent Position.

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow.

About the Role

Due to continued growth and new business we have an opportunity for someone to become part of our Tauranga team, where you will be supporting both local and national customers. This role is challenging, interesting and integral to the service we provide to our clients. As the Field Engineer you will be supporting a variety of different IT environments, at times on-site with our clients, providing desktop and engineering support. You will be working closely with our clients so outstanding communication and customer service is an essential focus in this role. Your professionalism will be a key strength together with your technical ability.

What You’ll Do

Some of your responsibilities will include:

• Onsite support across a number of clients (varying locations) – valid NZ driver’s license and your own vehicle are required.
• Serving as the company liaison with customer on administrative and technical matters for assigned projects.
• Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
• Diagnosing faults / troubleshooting / problem solving.
• Windows desktop, server and network support.
• Building productive working relationships across a variety of colleagues, clients, and suppliers.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

What You’ll Bring

To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You’ll need to be a self-starter, with good organisation skills and attention to detail. You should generally bring:

• 2+ years of relevant IT experience.
• Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems)
• Working familiarity with server and networking equipment
• Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Ability to work in large, collaborative teams to achieve organisational goals.
• Proven analytical and problem-solving skills.
• Ability to translate user needs into a technical solution.
• Excellent customer relationship building and management skills.
• Effective presentation skills with the ability to convey technical information across various levels.

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It\'s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.