Ferry Terminal Operator

KiwiRail; Picton; On-site; NZD 30,000 - 60,000; Full time

Job summary

A public transport provider in Picton is seeking a Ferry Terminal Operator for a permanent full-time role. You will handle operational and customer service tasks, maintaining high standards at the terminal. Essential qualifications include a Class 1 driving licence and strong interpersonal skills. The position requires shift work, with extensive support and training offered, along with attractive penalty rates for shift work.

Benefits

Extensive support and ongoing training

Discounted travel and health insurance

Strong Zero Harm policy

Qualifications

• Full, clean Class 1 driving licence is essential.
• Class 2 driving licence is desirable.
• High level of physical fitness.

Responsibilities

• Assist with operational and customer service aspects at the ferry terminal.
• Maintain terminal and adjoining facilities to a high standard.
• Handle luggage and secure the ships lines.

Skills

Interpersonal skills

Enthusiasm

Problem solving

Customer service focus

Physical fitness

Tools

Class 1 driving licence

Class 2 driving licence

Job description

Ferry Terminal Operator

About the position:

• Busy and varied
• Based in Picton
• Permanent opportunities

About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

About the role:

We have an exciting opportunity to join our Picton Terminal team as a Ferry Terminal Operator on a full-time permanent basis. This is a busy and varied role where no two days are the same!

As a Ferry Terminal Operator, you will play a vital role in assisting with the operational and customer service aspects of turning our iconic ferries around, while ensuring the terminal and adjoining facilities are maintained to a high standard for our customers to enjoy. You will also be responsible for securing the ships lines, luggage handling and cleaning and ensure the maintenance of terminal facilities.

Responsibilities and requirements:

You will have excellent interpersonal skills, be highly enthusiastic and enjoy a role that includes following procedures, instructions and problem solving. We have a great team here - you'll be working as part of a supportive and inclusive team environment.

• A full, clean Class 1 driving licence is essential
• A Class 2 driving licence – this is desirable, however not essential
• A high level of physical fitness, team spirit and be health and safety focused
• The ability to work a rotating 24/7 shift roster (including nights)
• An ability to think on your feet and apply knowledge in a practical environment
• A customer service focus

Having a P licence would be advantageous.

This position involves shift work and a requirement to work Monday to Sunday on a rotating rostered basis (planned two weeks in advance); you will work either the morning shift (05.30 - 16.00) or the evening shift (17.30 - 04.00) so you must also have a reliable way to get to and from the terminal safely as public transport may not be available at these times.

What’s in it for you:

• Extensive support and ongoing training
• Fantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)
• Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
• A strong Zero Harm policy to keep you safe

Ready to Make a Difference?

Application Close: 19 October 2025

Please note we will be shortlisting and interviewing as we advertise, so be in quick with your application!