Faults Coordinator

Aurora Energy Limited New Zealand; Dunedin; Hybrid; NZD 60,000 - 75,000; Full time

Job summary

A major electricity provider in New Zealand is seeking a Faults Coordinator in Dunedin. This role involves coordinating fault activities and ensuring an efficient power restoration process across the electricity distribution network. The ideal candidate should have a National Certificate in Electricity Supply and strong communication skills. A hybrid work policy and various benefits are offered.

Benefits

Ongoing support for professional development

Hybrid flexible work policy

Active Wellbeing Programme

Employee Assistance Programme access

Exclusive discounts on various brands

Medical insurance discount

Employer contribution to KiwiSaver

Employee Reward and Recognition programme

Qualifications

• Experience in a call centre or with electrical distribution preferred.
• Strong self-management skills and ability to stay organized.
• Excellent communication skills to build relationships.

Responsibilities

• Coordinate fault activities and maintain OMS.
• Issue work authorities for non-switched jobs.
• Support monitoring and management of the network.

Skills

Organisation skills

Communication skills

Self-management

Teamwork

Education

National Certificate in Electricity Supply (Level 2 or higher)

Tools

Outage Management System (OMS)

Call centre experience

Job description

The Opportunity

Due to an internal promotion, we’re looking for a Faults Coordinator to join our team at Aurora Energy, working in our control room. This role is key to ensuring smooth fault management and efficient restoration of power across our electricity distribution network. You’ll be responsible for coordinating fault activities, ensuring our Outage Management System (OMS) is up-to-date, and accurately capturing fault restoration data. You’ll also handle the issuing of work authorities for non-switched jobs and manage restricted entry requests, ensuring all safety checks are completed.

Reporting to the Network Operations Team Lead, you will be a crucial part of our team, supporting the monitoring and management of the network. You will work alongside our Network Operations Centre team; supporting them as required, making sure we’re ready to respond to high-demand situations and escalated network events.

This position is based in either Dunedin or Cromwell, Central Otago.

Dunedin isa relaxed, vibrant city with something for everyone. Surrounded by beautiful beaches, stunning architecture, and unique wildlife, Dunedin is a city full of character. It’s an ideal spot for families, known for its world-class educational facilities and a laid-back lifestyle.

Cromwell is the gateway to a wide range of summer and winter activities which makes it a great place to live, work and raise a family.

You will work 8 hours a day, Monday to Friday 10:30 – 19:00.

If you’re looking for a hands-on, rewarding role with plenty of variety, we’d love to hear from you.

About You

While the following are the ideal qualities we’re looking for, don’t worry if you don’t tick every box – we’re still keen to hear from you if you have other relevant skills or experiences:

• A National Certificate in Electricity Supply (Level 2 or higher).
• Experience in a call centre or with electrical distribution (would be a bonus).
• Strong self-management skills and the ability to stay organised and on top of tasks.
• Excellent communication skills and the ability to build solid relationships with the team and other stakeholders.
• A can-do attitude and a team player who’s always willing to lend a hand.

About Us

Aurora Energy is one of the largest electricity networks in Aotearoa New Zealand. We own and manage the network that delivers electricity to some of the fastest growing areas and over the most diverse terrain in Te Waipounamu South Island. We\'re on an exciting journey of network renewal, which means big things ahead for us and the communities we serve.

We believe in fostering a work environment where people are valued, supported, and encouraged to grow - we\'re committed to ensuring you have the tools and support you need to thrive.

What\'s in it for you?

• Ongoing support for professional development and training
• Hybrid flexible work policy and lifestyle leave option
• Active Wellbeing Programme giving you access to free fruit, free flu vaccinations, regular activities and events
• Access to 24-hour Employee Assistance Programme
• Exclusive discounts and great deals on over 40 of your favourite brands and stores including air travel, hardware and home appliances
• Southern Cross medical insurance discount
• Additional Employer contribution to KiwiSaver
• Employee Reward and Recognition programme

Are you up for the challenge?Join our team.

We see diversity as a strength and welcome applications from anyone who has what it takes, regardless of gender, ethnicity or background.

Click the ‘Apply’ button to submit your application. Please include a cover letter, telling us why you\'re a great fit for Aurora Energy.

Please note that we may begin shortlisting as we receive applications.We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have the legal right to live and work in New Zealand.