Family Store Team Leader

Haines Attract for The Salvation Army; Wellington; On-site; NZD 63,000 - 65,000; Full time

Benefits offered by this job

Salvation Army leave

Counselling services

Flu vaccinations

Medical insurance discount

TSA discount card

Growth opportunities

Community impact

Job summary

The Salvation Army is seeking a Team Leader in our Family Stores network in New Zealand. You will lead staff and volunteers to deliver exceptional customer and donor experiences while coaching team members, driving sales, and ensuring daily store operations align with national standards.

You will work closely with the area manager on strategic directives, model best practices, and maintain a safe, well-presented store environment that supports a positive workplace culture and community impact.

Qualifications

• Must have leadership experience and ability to motivate a team.
• Experience in retail operations and budgeting is advantageous.
• Physically fit for regular lifting and manual handling.
• Be eligible to work in New Zealand and comply with background checks.

Responsibilities

• Lead staff and volunteers, developing a collaborative and positive team culture.
• Provide training opportunities and support to the team.
• Ensure donation processing, pricing and merchandising meet national standards.
• Keep the store well presented, safe and welcoming for staff, customers and donors.
• Run regular team meetings to communicate targets and gather feedback.
• Adhere to policies, safety, HR and audit requirements.
• Complete day-to-day business, financial and administrative tasks.

Skills

People leadership

Sales ability

Operations management

Team coaching

Communication skills

Tools

POS software

Tablets

Job description

• Are you a people leader who loves variety and challenge?
• Have the skills to increase sales and implement operational processes?
• Want to join a great organisation AND make a difference in your community?

About the Family Stores:

The Salvation Army has anationwide network of over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.

About the Role:

The Team Leader role is critical to our store's success with the primary responsibility of ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements. In addition to leading a successful store team, this role also works closely with the area manager as part of a senior operational team to support successful implementation of strategic directives. Our team leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.

Key Responsibilities:

• Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
• Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
• Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
• Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
• Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
• Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
• Completion of day-to-day business, financial and administrative tasks effectively and accurately.

Person Specification:

• A commitment to quality and outstanding customer and donor experience
• A collaborative, positive and hands on leadership style with the ability to get alongside and support staff
• Ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm
• Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets
• Physically fit and capable of regular lifting - this is a daily part of the role
• Be confident in using various retail and communications technology such as point of sale software and tablets
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers
• A position within a long-standing, respected nationwide organisation
• Opportunities for growth and development
• A varied and fast paced role in a friendly fun team
• Enthusiastic team of likeminded people
• The chance to make a difference in your community

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work:

This role is aPermanent role at 37.5 hours per week, working Tuesday to Saturday.

Please note:

This role may require the preferred candidate too work a varied roster between Monday - Saturday. Also, Family stores operate on some public holidays.

The starting salaryfor this role will fall between $63,000 and $65,000 per annum

The Salvation Army is proud to be an equal opportunity employer andbelieves workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.