Family Store Collection and Delivery Coordinator

Haines Attract for The Salvation Army; Wellington; Hybrid; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Salvation Army leave

Counselling services

Flu vaccinations

Medical insurance

TSA discount card

Career growth

Varied role

Friendly team

Roster with extra hours

Job summary

The Salvation Army is seeking a Part-time Family Store Collection and Delivery Coordinator in Wellington City. You will manage donation collections and delivered goods, ensuring safe, timely service and a positive donor experience.

Key duties include route planning, loading/unloading, and performing daily vehicle checks while upholding safety and store procedures. A NZ driver’s licence is essential and the role requires a flexible, team‑oriented attitude with occasional weekend work.

Qualifications

• Reliable, resilient and people‑oriented team player
• Full NZ driver’s licence, class 1, with confidence in operating a small truck
• Ability to plan efficient routes and manage daily schedule
• Capable of manual handling and regular heavy lifting
• Committed to safety, health and store procedures
• Comfortable using retail/communication tech and working within set procedures

Responsibilities

• Provide excellent customer service to customers and donors
• Complete collections and deliveries per daily schedule
• Plan and schedule efficient routes to optimise operations
• Load, unload and stack goods safely
• Conduct daily vehicle checks and maintain vehicles
• Adhere to health and safety policies and procedures
• Support general family-store duties as required

Skills

Customer service

Driving

Logistics

Team player

Communication

Problem solving

Time management

Maintenance awareness

Job description

Family Store Collection and Delivery Coordinator

Location: Wellington City

• Blend your excellent customer service, driving and logistics skills
• No two days are the same
• Want to join a great organisation AND make a difference in your community?

About the Family Stores:

The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality, donated goods and offer a free pick up of donations along with delivery of sold items.

The Wellington Central Family Store Group provide a small truck/van service to support seamless customer service. No two days are the same and we meet people from all walks of life.

About the Role:

The Collection and Delivery Coordinator role is critical to our stores success and primarily responsible for ensuring donated goods are collected or delivered in an efficient, safe and timely way, whilst providing an excellent customer/donor experience that leads to repeat visits.

Key Responsibilities:

• Providing excellent customer service to customers and donors
• Complete collections and deliveries of goods in accordance with a daily schedule
• Scheduling and planning of efficient routes to optimise processing operations in store
• Loading, unloading, and stacking goods safely, and appropriately
• Complete daily vehicle checks, ensuring the vehicle is maintained to a high standard
• Compliant with policies and standard operating procedures, particularly health and safety
• Contribute to general duties of the Family Stores as required.

Person Specification:

• Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
• A full, current, clean New Zealand driver's license, class 1 (motor vehicle) and confidence in operating and taking care of basic maintenance of a small truck (manual and auto) is essential
• Have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets
• Physically fit and capable of regular heavy lifting - this is a daily part of the role
• Self-managing, able to keep to task and re-prioritise as required whilst under pressure
• Spatially aware with a quick thinking, logical and problem-solving mindset
• A clear communicator, both verbally and written
• Capable of using various retail and communications technology
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army.
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers
• Opportunities for growth and development
• A Varied and fast paced role
• Enthusiastic team of likeminded people
• The chance to make a difference in your community
• A Friendly, fun team to work with
• A set monthly roster with opportunities for extra hours from time to time

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work: This is a Part time role with 24 hours per week. Please note, Family stores operate on public holidays.

Please note: This role may require the preferred candidate to work a varied roster between Monday - Saturday.

The startinghourly rate will be $29.90

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.