Family Store Assistant, Veronica Street

Haines Attract for The Salvation Army; Auckland; Hybrid; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Salvation Army leave

Confidential counselling

Flu vaccinations

Medical insurance

Discount card

Growth opportunities

Team environment

Make a difference

Job summary

The Salvation Army New Zealand Auckland Family Stores is seeking a customer service all-rounder to provide an excellent experience for customers and donors. You will handle serving, greeting, sorting, pricing and merchandising donated goods, and assist with sales and cash handling in a fast-paced, high stock environment.

This permanent role is 40 hours per week, with some public holiday work. Starting hourly rate is $29.90.

Qualifications

• Excellent customer service skills with ability to de-escalate situations.
• Resilient, positive and people-oriented team player.
• Physically fit and capable of regular lifting.
• Capable of using retail technology such as point of sale software and tablets.
• Self-managing and able to keep to task and re-prioritise under pressure.
• Clear communicator, both verbally and written.
• Ethical approach to working in line with Salvation Army values.
• Right to work in New Zealand and able to pass police check.

Responsibilities

• Providing excellent customer service to customers and donors.
• Receiving, sorting, pricing and merchandising donated goods.
• Processing sales and general money handling, including end of day cash up with accuracy and efficiency.
• Ensuring the store is well presented, well stocked and tidy.
• Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls.
• Contribute to a positive team culture and general duties of the Family Stores as required.

Skills

Customer service

De-escalation

Team player

Diversity awareness

Physical fitness

POS software

Tablets

Communication

Ethical conduct

Judgement under pressure

Tools

POS software

Tablets

Job description

• Want to create value from donated goods?
• Make a difference within your community

About the Family Stores:

The Salvation Army hasover 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.

About the Role:

This role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.

We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area.

You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.

Key Responsibilities:

• Providing excellent customer service to customers and donors
• Receiving, sorting, pricing and merchandising donated goods
• Processing sales and general money handling, including end of day cash up with accuracy and efficiency
• As part of the team, ensure the store is well presented, well stocked and tidy
• Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
• Contribute to a positive team culture and general duties of the Family Stores as required.

Person Specification:

• Excellent Customers service skills, with sound judgement and the ability to de-escalate situations if necessary
• Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
• Physically fit and capable of regular lifting - this is a daily part of the role
• Capable of using various retail and communications technology such as point of sale software and tablets
• Self-managing, able to keep to task and re-prioritise as required whilst under pressure
• A clear communicator, both verbally and written
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7
• A position within a long-standing, respected nationwide organisation
• Opportunities for growth and development
• A varied and fast paced role in a friendly fun team
• Enthusiastic team of likeminded people
• The chance to make a difference in your community

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work:

This role is a Permanent role at 40 hours per week. Please note, Family stores operate on some public holidays.

Please note:

This role may require the preferred candidate to work a varied roster between Monday - Saturday.

The starting hourly rate

for this role will fall between $29.90 per hour

The Salvation Army is proud to be an equal opportunity employer andbelieves workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.