F&B Assistant

Alexandra Hospital; Otago; On-site; NZD 45,000 - 60,000; Full time

Job summary

Alexandra Hospital is seeking a detail‑oriented administrative professional to support diet control, meal ordering, and kitchen coordination. The role involves handling calls, data entry, and preparing meal chits for daily operations.

You will collaborate with Dietitians, Nursing and Kitchen staff to ensure accurate meal provision and timely communication. The position requires shift work and strong IT and communication skills.

Qualifications

• Strong communication and phone etiquette required.
• Diploma in Food Science, Nutrition, or equivalent preferred.
• Proficiency in Word, Excel, and PowerPoint.
• Able to work independently and as a team.
• English both spoken and written.
• Willing to work long shifts and weekends.

Responsibilities

• Manage diet control administration and patient meal-related matters.
• Handle telephone calls, enquiries and feedback; record and relay messages to departments.
• Collate meal data for kitchen production summaries.
• Generate daily meal summaries via the electronic meal ordering system.
• Create patients' meal chits from the ordering system for meal assembly.
• Maintain a daily operations and complaints log with actions taken.
• Assist kitchen during meal assembly and ensure accurate loading of meals.
• Monitor operational KPIs and measurable indicators regularly.
• Collate and monitor operations reports, flag discrepancies to the Reporting Officer.
• Coordinate with Dietitians, Speech Therapists, and Nursing on meal requirements.
• Requisition, control and maintain office supplies within the department.
• Order, receive, issue, and perform stock takes; ensure proper storage.
• Maintain inventory management system and update regularly.
• Deliver goods from stores to relevant departments as required.
• Prepare and write minutes of meetings.
• Perform other duties as assigned by the Reporting Officer.

Skills

Communication

Interpersonal skills

Phone etiquette

IT literacy

English proficiency

Teamwork

Manual handling

MS Office

Education

Diploma in Food Science/Nutrition

Tools

MS Office

Job description

Overview

The position holder is responsible for supporting various aspects of the operations. This position requires a blend of administrative, operational, and customer service skills to ensure smooth functioning of the department.

Job Responsibilities

• Manage diet control administration and patient meal-related matters

• Handle telephone calls, enquiries and feedback. Record and convey messages, follow up and respond as appropriate with relevant departments

• Collate and update relevant meal data required by the kitchen for production summaries

• Generate daily meal summaries via the electronic meal ordering system and distribute to respective kitchen sections for preparation, cooking, dishing, and tray assembly

• Generate patients' meal chits from the electronic meal ordering system and hand over to the kitchen for meal assembly

• Maintain a daily report of events and complaints, including actions taken

• Assist the kitchen team during meal assembly and plating, ensuring all meals are loaded accurately

• Monitor and track operational KPIs and other measurable indicators on a regular basis

• Collate and monitor operations reports regularly, highlighting any discrepancies or irregularities to the Reporting Officer

• Assist in coordinating with Dietitians, Speech Therapists, and the Nursing department on meal requirements

• Requisition, control, and maintain efficient utilisation of office supplies within the department

• Order, receive, issue, and perform stock takes of items as assigned

• Ensure all stock is stored correctly and in accordance with established guidelines

• Maintain and update the inventory management system regularly

• Organise and deliver goods from the stores to the relevant departments as required

• Prepare and write minutes of meetings

• Perform any other duties as assigned by the Reporting Officer

Requirements

• A minimum Diploma in Food Science, Food Nutrition, or equivalent qualification is preferred

• A minimum of 2 years of relevant working experience is preferred

• Strong communication, interpersonal, and phone etiquette skills

• Strong IT literacy with proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

• Hardworking, self-motivated, and able to thrive in a fast-paced, dynamic environment

• Able to work both independently and collaboratively as part of a team

• Proficient in both spoken and written English

• Able to perform manual handling, including carrying of heavy items

• Willing to work a 5-day work week, including shift duties, weekends, and public holidays

• Working Hours:

  Monday to Sunday, including Public Holiday

  • Shift 1 – 5.15am to 2.15pm

  • Shift 2 – 8am to 5pm

  • Shift 3 – 10.15am to 7.15pm

  • Shift 4 – 5.30am to 4.30pm

  Every Week:

  • 4 Days - Shift 1 or Shift 3 (Shift 2 depends on operations)

  • 1 Day - Shift 4