Experienced Automotive Sales Consultant

FIELDS CHRYSLER JEEP DODGE RAM (GLENVIEW); Hamilton; On-site; NZD 70,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic team member to enhance customer experiences at their dealership. This role focuses on delivering exceptional service, building rapport with customers, and effectively communicating product offerings. You will engage with customers throughout the buying process, utilizing CRM tools to support sales and follow up with clients post-purchase. The company fosters a collaborative environment, emphasizing safety and integrity, and offers a range of benefits including paid training and employee discounts. If you're passionate about vehicles and customer service, this is an exciting opportunity to grow your career.

Benefits

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Qualifications

• Exceptional customer service and interpersonal skills are essential.
• Knowledge of dealership vehicles and sales process is required.

Responsibilities

• Deliver exceptional customer experience during the car buying process.
• Maintain sales area and stay current on training requirements.

Skills

Exceptional customer service skills

Interpersonal communication

Active listening

Persuasiveness

Negotiation skills

Organization and time management

Teamwork and collaboration

Knowledge and passion for vehicles

Tools

CRM software

Job description

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

Job Responsibilities:

1. Delivering an exceptional customer experience throughout the car buying process.

2. Communicating with customers in a respectful, clear, engaging, and transparent manner.

3. Knowing your store inventory and product offerings and making appropriate recommendations.

4. Using various tools and computer programs, including CRMs, to support the sales process and data mine for opportunities.

5. Following the Fields Road to the Sale process includes taking test drives and manager turnovers (T.O.).

6. Maintaining the sales area so our vehicles and products are neatly and accurately displayed.

7. Staying current on manufacturer and dealership training requirements.

8. Maintain SSI scores above the minimum requirement of the dealership.

9. Properly delivering each vehicle sold including connectivity requirement, Owner Support+, introductions to the service department, Bluetooth pairing the customer's phone, etc.

10. Following up with sold customers and prospects.

11. Completing daily tasks set up in the CRM workflow.

12. Other duties may be assigned as needed, and responsibilities may vary by store.

Job Qualifications:

1. Exceptional customer service skills, including interpersonal communication and rapport building.

2. In-depth knowledge of the dealership's vehicles, finance options, and sales process.

3. Active listening to best determine a customer's wants and needs.

4. Persuasiveness to convince customers to make a purchase.

5. Confidence to create a positive impression on customers.

6. Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership.

7. Organization and time management to handle many different customers, including past customers, at once.

8. Teamwork and collaboration skills to coordinate sales with the financing department and/or other salespeople.

9. Knowledge and passion for vehicles.

10. Ability to treat all employees with respect and follow the guidelines set forth in the employee handbook.

11. Background and MVR checks required.

Physical Demands:

1. Constantly engaged in talking and listening.

2. Frequent standing and walking.

3. Job involves up to 90% standing and walking in various weather conditions.

What We Offer:

401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.

Commission range: $70,000 - $100,000 per year.