Executive Manager, Channel Transformation

Iag Insurance; New Zealand; On-site; NZD 180,000 - 280,000; Full time

Benefits offered by this job

LinkedIn Learning

IAG Academy

Flexible work arrangements

Parental leave

Life insurance

Job summary

IAG in New Zealand is seeking an Executive Manager, Channel Transformation to lead how customers buy, service and claim across NZ. The role drives a digital-first, AI-enabled future, uniting product, design, data and architecture to deliver a cohesive road map and measurable customer impact.

You will own end-to-end channel strategy, coordinate cross-functional teams, and align executive stakeholders to deliver multi-year outcomes that improve journeys and efficiency.

Qualifications

• Proven experience leading large-scale digital or channel transformation.
• Strong track record shifting customer behaviour and driving digital adoption.
• Experience translating strategy into executable roadmaps across product, technology and design.
• Ability to influence senior stakeholders in complex enterprise environments.
• Lead and uplift capability through change within cross-functional teams.

Responsibilities

• Own and deliver the channel strategy across digital, assisted and human channels.
• Lead the shift to digital-first and AI-enabled experiences, increasing self-service adoption.
• Translate business strategy into a clear, executable multi-year roadmap across teams.
• Improve customer journey performance, reduce friction and lift engagement.
• Lead integrated teams across Product, UX/UI Design, and Architecture.
• Align senior stakeholders to drive transformation and investment decisions.

Skills

Leadership

Digital transformation

Stakeholder management

Cross-functional leadership

Job description

Job Description - Executive Manager, Channel Transformation

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Insurance is being reshaped by AI and the future will be defined by how customers interact with us.

We’re looking for an Executive Manager, Channel Transformation to lead how our customers buy, service and claim across IAG NZ. This is a pivotal enterprise role accountable for making digital the default, protecting human support for the moments that matter, and shaping our future channel mix for an AI-enabled world.

You’ll own the end-to-end channel strategy and execution, bringing together product, design, data and architecture to deliver a single, aligned roadmap. This isn’t just about strategy, it’s about driving real behaviour change, improving customer journeys, and ensuring the technology we’ve built delivers meaningful impact.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland).

• Own and deliver the channel strategy across digital, assisted and human channels, setting clear direction, priorities and outcomes
• Lead the shift to digital-first and AI-enabled experiences, increasing self-service adoption while enhancing high-value human interactions
• Translate business strategy into a clear, executable multi-year roadmap, aligning product, technology, data and design
• Improve customer journey performance, reducing friction, lifting engagement and conversion, and improving efficiency
• Lead integrated teams across Product, UX/UI Design, and Architecture, building a high-performing, customer-led capability
• Align senior stakeholders across the enterprise to drive coordinated transformation and investment decisions
• Proven experience leading large-scale digital or channel transformation, with clear customer and commercial outcomes (financial services experience preferred)
• Strong track record of shifting customer behaviour, driving digital adoption and optimising channel mix
• Experience working across business, technology and product, with the ability to connect strategy to execution
• Strong leadership capability with experience building high-performing teams and uplifting capability through change
• Demonstrated ability to influence and align senior stakeholders in complex, enterprise environments
• Experience leading cross-functional teams (product, design, architecture or similar) at scale
• A pragmatic, outcomes-focused leader who can navigate ambiguity, drive momentum and deliver results
• Curiosity and future-focused mindset, with exposure to AI, automation or emerging digital capabilities
• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
  *employment type eligibility criteria apply

Applications close: Friday 10 July 2026 11:59PM NZST

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [emailprotected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.