Executive Housekeeper

Taj Hotels; New Zealand; On-site; NZD 80,000 - 95,000; Full time

Job summary

A leading hospitality group in New Zealand is looking for an Executive Housekeeper to manage housekeeping operations. Responsibilities include ensuring hygiene and safety standards, monitoring departmental budgets, and leading a team to provide exceptional guest services. The ideal candidate should have a diploma or graduate degree in hospitality management, alongside 10-12 years of relevant experience and proficiency in English.

Qualifications

• Advanced knowledge in hospitality management, housekeeping management, or interior decoration.
• 10-12 years of relevant experience.
• Fluent in English.

Responsibilities

• Oversee hotel housekeeping operations ensuring hygiene and safety standards.
• Develop strategies to meet brand standards and customer expectations.
• Monitor costs and budgets for the department.
• Conduct room inspections to ensure standards are met.

Skills

Process excellence

Result orientation

Collaborative engagement

Change management

Growth mindset

Talent development

Guest centricity

Personal effectiveness

Education

Diploma or graduate degree in hospitality management

Job description

About IHCL

Indian Hotels Company Limited (IHCL) is part of the Tata Group and one of South Asia's largest and most iconic hospitality companies. With over 120 years of legacy, we are dedicated to delivering exceptional experiences through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

We believe our employees are our greatest asset. We foster a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us to create memorable experiences and shape the future of hospitality. Explore exciting career opportunities and be part of a vibrant team that values passion, excellence, and diversity.

Job Objective

The Executive Housekeeper functions as a strategic business leader overseeing hotel housekeeping operations. The role ensures standards of hygiene, safety, customer satisfaction, associate engagement, and departmental financial performance. As Head of Department, develops and implements strategies to meet or exceed brand standards and customer expectations, creating a profitable and iconic hotel.

Essential Job Tasks

• Stay updated with new trends, push for innovation, and strategize departmental plans based on observations.
• Monitor costs and budgets for the department.
• Inspect rooms, public areas, laundry, ensuring adherence to standards.

Areas of Responsibility

• Prepare departmental budgets based on occupancy projections; review spends monthly and plan future expenditures.
• Maintain cleanliness, order, and appearance of the entire hotel according to standards.
• Supervise inventory of guest supplies, cleaning supplies, linen, and uniforms.
• Plan and supervise horticulture activities.
• Conduct room inspections to ensure standards are met.
• Act on guest feedback and manage complaints promptly.
• Review and maintain documentation such as log books, checklists, maintenance schedules, and inventory records.
• Coordinate preventive maintenance with the maintenance department.
• Implement energy conservation measures and promote environmental awareness.
• Draft and review SOPs, conduct internal audits, and ensure compliance.
• Coordinate with purchase department for equipment and supplies, focusing on cost and quality.
• Review performance evaluations and conduct HR functions including appraisals, interviews, and staff transfers.
• Perform internal audits and implement corrective actions.
• Perform any other duties assigned by management within the scope of the job.
• Adhere to Tata's code of conduct, safety policies, and organizational values.

Required Qualifications

Diploma or graduate degree in any discipline, with advanced knowledge in hospitality management, housekeeping management, or interior decoration.

Work Experience

10-12 years of relevant experience.

Languages Needed in Position

English

Key Interfaces - External

Guests, vendors, external and internal auditors.

Key Interfaces - Internal

Housekeeping, front office, engineering departments.

Behavioral Competencies

• Process excellence
• Result orientation
• Collaborative engagement
• Change management
• Growth mindset
• Talent development
• Guest centricity
• Personal effectiveness

Equal Opportunities Employment at IHCL

We celebrate diversity and are committed to creating an inclusive environment. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, nationality, disability, or any other protected status. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.