Entry Level Support Engineer

New Era Technology; Palmerston North; On-site; NZD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to join their team. In this role, you'll be the first point of contact for IT-related issues, providing exceptional customer service and troubleshooting technical problems. Collaborate with cross-functional teams to resolve complex issues while continuously developing your skills in a supportive environment. This is a great opportunity to work with the latest technologies and advance your career in a friendly team atmosphere that values integrity and commitment. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Friendly team environment

Opportunity to work with latest technologies

Internal career growth

Earn while you learn

Qualifications

• Must be a NZ Citizen or hold permanent residency.
• Must have a NZ Driver's License (Full or Restricted).

Responsibilities

• Respond to client inquiries and provide technical support via various channels.
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.

Skills

Customer Service

Technical Support

Troubleshooting

Communication

Education

NZ Citizenship or Permanent Residency

NZ Driver's License

Tools

Ticketing System

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role?

Based on site in the education sector you would be the first point of contact for any IT related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which requires attention to detail.

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Minimum Requirements:

• Must be a NZ Citizen or hold permanent residency - Required
• Must have a NZ Driver's License (Full or Restricted) - Required

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars.
• An opportunity to earn while you learn.

What we do

New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions.

Who we are

New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity to join New Era Technology’s growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. In New Zealand, New Era Technology is 24 years young. Nationally, we are the largest educationally focused, IT solutions and support provider. We provide strategic consultancy, design, implementation, and support services to schools across New Zealand.