Entry Level Support Engineer

New Era Technology; Kerikeri; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading IT solutions provider based in Kerikeri is seeking an IT Support Technician. You will be the first point of contact for IT-related issues in the education sector, delivering exceptional customer service and troubleshooting technical problems. The ideal candidate should be a NZ citizen with a relevant driver's license, possessing strong communication skills and technical knowledge. This role offers a supportive environment and growth opportunities while working with the latest technologies.

Benefits

Friendly team environment

Opportunity to work with latest technologies

Internal career growth

Qualifications

• Must be a NZ Citizen or hold permanent residency.
• Must have a NZ Driver's License (Full or Restricted).

Responsibilities

• Respond to client inquiries and provide technical support via various channels.
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams.
• Stay up to date with product knowledge and industry trends.

Skills

Technical support

Customer service

Troubleshooting

Communication

Tools

Windows 11

Windows Server 2022

Azure Active Directory

Firewalls (FortiGate)

Switching (Ruckus, HP)

Wireless (Ruckus, Aruba/HP)

Printers/Copiers

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one!

What is the role?

Monday – Friday 8:30 AM – 5 PM, with a company vehicle available for this role. Based on-site in Kerikeri and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. This role involves local travel across Kerikeri, so flexibility is important. As part of your responsibilities, you’ll complete daily timesheets, which requires strong attention to detail.

Requirements:

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Technical Knowledge:

• Practical technical knowledge in supporting and implementing: Windows 11, Windows Server 2022, Azure Active Directory, Firewalls (FortiGate), Switching (Ruckus, HP, Allied Telesis), Wireless (Ruckus, Aruba/HP, Aerohive), Printers/Copiers

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars.
• An opportunity to earn while you learn.

New Era Technology is committed to respecting your privacy and recognizes the need for appropriate protection and management of any Personal Data. View our Privacy Policy at https://www.neweratech.com/us/privacy-policy/

New Era Technology is an equal opportunities employer and welcomes applications from diverse candidates.