Enterprise Support Specialist

Genesis; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Power hours

KiwiSaver match

Flexible working

Wellbeing allowance

Career development

Job summary

Genesis is seeking two Enterprise Support Specialists (one permanent, one 12-month fixed-term) based in Auckland or Hamilton. You’ll support Genesis’ largest business customers, working with Sales, Pricing, Metering, Market, Switching and Customer Management teams to ensure a smooth, efficient experience across onboarding, transfers and invoicing.

Ideal candidates bring a proactive, solutions-focused approach, strong communication, and the ability to manage multiple priorities while delivering

Qualifications

• Experience in customer service, account administration, billing administration or contract administration.
• Strong attention to detail and ability to manage multiple priorities with accuracy.
• Excellent communication and relationship-building across a broad range of stakeholders.
• Collaborative mindset and willingness to support team success.
• Resilience, adaptability and a growth mindset, with enthusiasm for learning.

Responsibilities

• Prepare tailored pricing and repricing proposals to support customer retention and acquisition.
• Provide day-to-day support for Enterprise customers across multiple channels.
• Coordinate customer transfers and work with internal teams for a seamless experience.
• Support invoicing and account management activities, resolving issues and maintaining billing accuracy.
• Collaborate with Sales, Pricing, Metering, Market, Switching and Customer Management teams to improve systems and processes.

Skills

Customer service

Account administration

Billing administration

Communication

Stakeholder management

Multitasking

Digital literacy

Tools

CRM software

Job description

In The Moment, For The Future

At Genesis, we’re always looking ahead - to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shaping what’s next, whether it’s through cutting-edge technology, bold thinking, or everyday excellence. If you’re driven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow.

What You’ll Do

We're looking for two Enterprise Support Specialists to join the team, with one permanent opportunity and one 12-month fixed-term opportunity. Based in either Auckland or Hamilton, these are excellent opportunities to broaden your commercial, customer and operational experience while supporting some of Genesis' largest business customers.

Working alongside Sales, Pricing, Metering, Market, Switching and Customer Management teams, you'll gain exposure across the Enterprise business, build valuable relationships, and develop skills that will support your future career growth.

• Prepare tailored pricing and repricing proposals that support customer retention and acquisition objectives.
• Provide day-to-day support for Enterprise customers, managing enquiries, account requests and portfolio updates across multiple channels.
• Coordinate customer transfers and work closely with internal teams to ensure a seamless customer experience.
• Support invoicing and account management activities, resolving issues and maintaining billing accuracy.
• Collaborate with Sales, Pricing, Metering, Market, Switching and Customer Management teams while identifying opportunities to improve systems, processes and ways of working.

What You’ll Need

We're looking for someone who enjoys working in a fast-paced environment, thrives on delivering great customer outcomes, and brings a proactive, solutions-focused approach to their work.

You’ll Ideally Bring

• Experience in customer service, account administration, billing administration or contract administration.
• Strong attention to detail and the ability to manage multiple priorities while maintaining accuracy.
• Excellent communication and relationship-building skills, with confidence working across a broad range of stakeholders.
• A collaborative mindset and a willingness to contribute wherever needed to support team success.
• Resilience, adaptability and a growth mindset, with enthusiasm for learning and continuous improvement.
• Strong computer literacy and confidence working across multiple systems.

How We’ll Help You Thrive

At Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.

Some Of Our Benefits Include

• Southern Cross medical insurance, plus life, trauma and income protection insurances.
• Electricity and gas discounts and an extra 20 Power Shout hours per year.
• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.
• Flexible working and leave options to support you to balance personal and professional needs.
• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings.
• Career development opportunities and a supportive learning culture.

We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.

Ready to join us?

A role with purpose. A team with heart. A place where you can be yourself and do your best work, all while shaping the future of energy in Aotearoa New Zealand. Ready to discover what's possible and how far you could go? We'd love to hear from you.

Everyone's journey is different

At Genesis, we understand that everyone has unique needs and experiences. We're committed to creating a recruitment process that is fair, accessible and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know. We're here to support you every step of the way.