Endpoint Engineering Specialist

Datacom; Wellington; Hybrid; NZD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Endpoint Engineering Specialist, where you'll play a crucial role in developing desktop Standard Operating Environment architectures. This position offers the chance to engage with diverse clients while ensuring optimal performance of IT services. You'll be part of a dynamic team that values collaboration and innovation, tackling exciting challenges in a supportive environment. With a focus on professional development and flexibility, this role is perfect for those who thrive in a fast-paced, agile setting. Embrace the opportunity to make a meaningful impact in the tech landscape of Australia and New Zealand!

Benefits

Social events

Chill-out spaces

Remote working

Flexi-hours

Professional development courses

Qualifications

• Knowledge of Hardware and Software Vendors support processes.
• Ability to install, configure and support Endpoints and software.

Responsibilities

• Manage and maintain customer Endpoints and supporting infrastructure.
• Drive service and process improvement initiatives.

Skills

Advanced End User management skills

Exceptional troubleshooting and problem-solving skills

Excellent customer service and communication skills

Proactive thinking and creativity

Ability to prioritize tasks

Education

Relevant certifications in IT support

Tools

SCCM

Intune

Virtual Desktop (AVD)

Job description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Endpoint Engineering Specialist will assist with the development of desktop Standard Operating Environment (SOE) architectures for outsourced IT service environments for remote supportability.

This will include the development of ongoing support and maintenance processes for standardisation across multiple customers. You will also provide 3rd level support and escalation point for Desktop Support competencies for burning problems, critical environmental issues and Endpoint design faults.

Our offices are based in Auckland, Wellington and Christchurch, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

1. Using tools and processes to deliver services to customers in accordance with SLAs
2. Proactively manage and maintain customer Endpoints and supporting infrastructure
3. Initiate and drive service and process improvement
4. Own personal development, by maintaining certifications relevant to your role
5. Engaging collaboratively with internal and external parties
6. Proactively contribute to the team and Datacom’s success

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

1. Knowledge of Hardware and Software Vendors support processes, including product Lifecycles
2. Advanced End User management skills within a Managed Services environment
3. Modern and traditional Endpoint management methodologies/tools - SCCM and Intune
4. Virtual Desktop (AVD) experience
5. Able to install, configure and support Endpoints, software and printers
6. Ability to be proactive and perform preventative maintenance when necessary
7. Ability to prioritise tasks and have a strong sense of urgency and drive
8. Demonstrate proactive thinking and creativity in driving automation
9. Able to work autonomously with minimal supervision or within a team
10. Exceptional troubleshooting and problem-solving skills
11. Excellent customer service and communication skills
12. Exposure to the processes of Incident, Problem, Change and Configuration Management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.