End User Experience Lead - Service Desk & Training

Department of Conservation (DOC)

Wellington

On-site

NZD 94,000 - 127,000

Full time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Department of Conservation (DOC) is seeking a Team Lead End User Experience in Wellington. You will unite DOC's Service Desk, IT Training, and Business Engagement to deliver exceptional technology experiences across Aotearoa, blending leadership with service management and change initiatives.

You will focus on leading and integrating teams, driving service performance, delivering engaging training, partnering with stakeholders, and using data to improve outcomes, so that DOC people can focus on

Responsibilities

Lead and integrate Service Desk, Business Engagement & Training into a cohesive, customer-focused team.
Drive incident, problem and service request management for service excellence.
Champion technology adoption via engaging training, communication and change initiatives.
Partner with stakeholders across DOC to understand business needs and improve user experiences.
Use data, insights and feedback to continuously improve services and outcomes.