eCommerce Operations Specialist (6 month contract)

The Warehouse Group; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

An innovative retail leader is seeking a dynamic eCommerce Operations Specialist to enhance the online shopping experience. This 6-month fixed-term position involves managing the online product lifecycle, ensuring seamless integration of in-store offerings, and optimizing search functionalities. The role requires a detail-oriented individual with strong analytical skills and a customer-focused mindset. Join a collaborative team that values growth and offers perks like flexible work arrangements and discounts across various brands. If you're ready to make an impact in a fast-paced environment, this opportunity is for you!

Benefits

Discounts across brands

Free parking

Flexible work environment

Onsite gym

Wellbeing support

Qualifications

• Strong understanding of omni-channel digital business.
• Experience in eCommerce or marketing environments.

Responsibilities

• Manage online product lifecycle for optimal customer experience.
• Diagnose and fix issues across pricing, promotions, and product data.

Skills

Analytical Skills

Attention to Detail

Google Analytics

Excel Skills

Problem-Solving Skills

Customer Focus

Tools

Salesforce Commerce Cloud

Salesforce Marketing Cloud

Eagle Eye

BazaarVoice

SQL

Job description

Company Description

The Warehouse Group is home to some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. We remain popular because we continually strive to deliver relevant and exciting customer experiences to New Zealanders. With retail being more competitive than ever, we need to bring our A game.

With over 2 million customers visiting our website and app weekly, and 1.5 million visiting our stores, this role is crucial within our passionate Omni Experience team! This is a 6-month fixed-term contract for an eCommerce Operations Specialist, starting ASAP.

Job Description

Reporting to the TWS Omni Strategy & Experience Lead, you'll manage the online product lifecycle to ensure our full range is shoppable, searchable, and accurately represented. You'll help deliver a seamless online experience that reflects our in-store offering—no missing images or out-of-stock surprises! We're looking for a high-energy self-starter who thrives on juggling multiple systems, improving processes, and handling the mundane to get the job done.

Core responsibilities include:

1. Diagnosing and fixing issues across pricing, promotions, imagery, product data, and integration to ensure customers can view our full assortment and purchase online.
2. Managing the online product lifecycle effectively.
3. Managing store hours and updates to opening hours online.
4. Overseeing pre-orders to ensure optimal online availability.
5. Managing onsite badging and filtering to communicate key messages such as promos, new items, and online-only products.
6. Managing category hierarchy, including manually managed categories, Specials, and MTEs.
7. Optimizing search and sort functionalities.
8. Providing operational support across other digital platforms like Eagle Eye, Dynamic Yield, and BazaarVoice.

Qualifications

You should be analytically minded and numerically savvy, with a strong understanding of trading a digital business in an omni-channel environment. A solid affinity with the multi-category retail industry and a customer-focused mindset are essential.

We're looking for candidates who:

• Pay attention to detail with a high degree of accuracy in data handling.
• Can view data from the customer's perspective.
• Have a solid understanding of Google Analytics.
• Possess intermediate to advanced Excel skills, including basic VLOOKUPs.
• Have experience working within an ecommerce or marketing environment.
• Can partner effectively with others.
• Can set and prioritize tasks effectively.
• Have technical aptitude and problem-solving skills.

Additional advantageous skills include knowledge of SQL/databases, XML experience, and familiarity with Salesforce Commerce Cloud, Salesforce Marketing Cloud, Eagle Eye, and BazaarVoice.

Additional Information

Working with The Warehouse Group | Tā mātou tāpaetanga

At TWG, we believe in providing opportunities for growth, development, and career advancement.

Joining us means working with talented individuals and enjoying benefits such as:

• Discounts across our brands
• Free parking at our Northshore support office
• Flexible and collaborative work environment, including up to 2 days of hybrid work per week
• Onsite gym and café at our Northcote support office
• Wellbeing support and development opportunities

If you believe your background aligns with this role, we look forward to hearing from you!