Lending Operations Representative

Kiwibank; Lower Hutt; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

Kiwibank is seeking a Lending Operations Representative to join their team, contributing to customer home ownership dreams. This role involves preparing home loans, ensuring smooth settlements, and engaging with various stakeholders. The position offers a fixed-term contract with excellent benefits and opportunities for career growth in a flexible work environment.

Benefits

Wellbeing leave (one per quarter)

Opportunities for career growth

Hybrid work arrangements

Qualifications

• Experience in financial services or banking preferred.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.

Responsibilities

• Prepare home loans for settlement ensuring a smooth process.
• Conduct peer reviews and quality assurance on settled applications.
• Engage with solicitors and mortgage advisers.

Skills

Communication

Attention to Detail

Problem Solving

Technological Proficiency

Job description

Join Our Team as a Lending Operations Representative

At Kiwibank, we offer excellent benefits including wellbeing leave (one per quarter) and opportunities for career growth through specialised development programmes and internal mobility. We have hybrid work arrangements based in Christchurch, Lower Hutt, or Hastings.

About Us

We are committed to making an impact and helping our customers achieve their home ownership dreams. Our Lending Operations team plays a vital role in this mission.

Role Responsibilities

1. Prepare home loans for settlement, ensuring a smooth process and positive customer experience.
2. Transfer funds for settlement, both internally and externally.
3. Conduct peer reviews and quality assurance on settled applications.
4. Settle various types of applications including new purchases, refinances, top-ups, and construction loans.
5. Organise funding for loan accounts and set up payments.
6. Engage with solicitors and mortgage advisers, often thinking creatively to facilitate outcomes.

Contract Details

This is a fixed-term contract for one year, ending June 2026.

Candidate Requirements

• Experience in financial services or banking, especially in branch, contact centre, or operational roles, is preferred.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Process-oriented with the ability to perform under pressure in a fast-paced environment.
• Technologically proficient and quick to learn new systems.
• Enthusiastic team player with problem-solving skills.

Note: Not all requirements need to be met to be considered.

Application Process

Apply now — applications close on Wednesday, 4 June. We review resumes throughout the advertising period and may withdraw the ad at any time.

Our Commitment to You and Your Whānau

We believe in making a difference for all Kiwis by fostering a flexible, growth-oriented, and rewarding work environment. Join us to belong and thrive. For a glimpse into life at Kiwibank and our benefits, check out the attached video.