Night Guest Service Agent

Oaks Hotels, Resorts & Suites; Queenstown; On-site; NZD 45,000 - 65,000; Full time

Job summary

Ein innovatives Hotelunternehmen sucht einen leidenschaftlichen Night Guest Service Agent, der exzellenten Kundenservice bietet. In dieser Rolle sind Sie das freundliche Gesicht des Unternehmens, verantwortlich für einen reibungslosen Check-in und die Unterstützung der Gäste während ihres Aufenthalts. Sie werden Teil eines positiven und dynamischen Teams, das sich für das Wohl seiner Gäste einsetzt. Mit einer Vielzahl von Vorteilen, einschließlich großzügiger Rabatte und Unterstützung für die persönliche Entwicklung, ist dies eine großartige Gelegenheit für alle, die in der Gastfreundschaft Karriere machen möchten.

Benefits

50% Rabatt auf Unterkünfte

20% Rabatt für Freunde und Familie

Bezahlter Urlaub

Bildungsfinanzielle Unterstützung

NIB Versicherungsrabatte

Rabatte bei über 400 Einzelhändlern

Erfahrungsrabatte bei Veranstaltungen

Rabatte auf Möbel und Wellness-Programme

Qualifications

• Erfahrung im Kundenservice in einem Hotel oder Gastgewerbe.
• Ausgezeichnete Kommunikationsfähigkeiten in verschiedenen Medien.

Responsibilities

• Freundlicher Empfang und Unterstützung der Gäste beim Check-in.
• Verarbeitung von Reservierungen und speziellen Anfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Proaktive Problemlösung

Präsentationsfähigkeiten

Tools

Property Management Systems

Job description

Company Description

Minor Hotels is an international hotel owner, operator, and investor, currently with a diverse portfolio of over 530 properties. Through our brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, Minor Hotels operates in over 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Minor Hotels AU & NZ is a leader in strata-titled accommodation management with numerous hotels, resorts, and residential apartment buildings throughout Australia and New Zealand.

Job Description

Oaks Queenstown Shores Resort is seeking a full-time Night Guest Service Agent who is passionate about providing excellent customer service. The position involves working three 10-hour shifts per week.

As a Night Guest Service Agent, you will make guests feel at home with your welcoming presence, managing check-ins and check-outs, and providing insights on local attractions and eateries. Your superb customer service and positive energy will leave a lasting impression.

Key Responsibilities Include:

• Providing a warm and friendly reception to guests upon arrival, ensuring a smooth check-in process, and addressing immediate inquiries.
• Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels.
• Processing guest reservations, updates, and special requests accurately using property management systems.
• Acting as the primary point of contact for guests during their stay, offering assistance, resolving issues, and providing personalized recommendations.

Qualifications

• Experience in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Excellent communication skills across various mediums, ensuring professional correspondence.
• A proactive and positive approach to addressing guest needs and exceeding expectations.
• Ability to foster positive guest experiences and maintain high satisfaction levels.
• Polished and professional presentation reflecting organizational values.
• Willingness to work weekends, public holidays, and varying shifts to meet operational needs.

Additional Information

Join our positive and vibrant team and enjoy benefits such as:

• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
• 20% discount for friends and family on accommodation.
• Paid leave including Birthday and Study leave.
• Potential educational financial support relevant to the company's business needs.
• NIB Insurance discounts.
• Savings and cashback from over 400 retailers in Australia and New Zealand.
• Experience discounts at Opera Australia, Australia Zoo, BRG Brands, and more.
• Discounts on furniture and wellness programs, including Uprise (EAP) and Elysia Wellness Retreat.

We invest in our people’s growth and foster a supportive workplace culture. Currently, we are only accepting applications from candidates with working rights within Australia or New Zealand.