Privacy & Official Information Graduate

Auckland Council; Auckland; On-site; NZD 65,000; Full time

Job summary

Auckland Council is seeking a recent graduate for a 2-year Graduate Programme in the Customer Resolutions Team. This role involves managing complex information requests under LGOIMA and the Privacy Act, providing support to senior leaders, and developing skills in local government processes. The position offers opportunities for training and career development within the council, which serves over 1.7 million people.

Benefits

Flexible working options

Employee benefits

Qualifications

• Recent graduate with a relevant Bachelor's degree.
• Experience in customer service or administration is valuable.
• Understanding of LGOIMA and local government functions is ideal.

Responsibilities

• Manage complex information requests and provide responses.
• Work closely with senior leaders and various teams.
• Provide leadership and training on complaints and privacy requests.

Skills

Customer service

Judgment

Resilience

Investigation skills

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

SAP

Adobe

Job description

He angitūtanga: The opportunity

The Customer Resolutions Team within the Customer Experience and Digital Services (GSS) Department is entrusted with managing complex and sensitive information requests on some of the city’s most pressing issues. This role demands strong judgment, resilience to make challenging decisions, and the ability to work closely with and advise senior leaders across the organisation.

You will play a critical role in enabling us to meet our obligations under the Local Government Official Information and Meetings Act 1987 (LGOIMA) and the Privacy Act 1993.

You can expect to be involved in a range of projects, research, and programmes which will involve working within various teams, including:

• Official Information Requests (LGOIMA)
• Privacy
• Formal Complaints
• Support with escalated issues addressed to the Executive leadership team (Chief Executive, Directors, General Managers).

The role involves working with customers and all areas of Auckland Council to investigate and resolve their issues, or to provide them with access to the information they require. You will manage complex requests involving multiple departments or high political sensitivity, which will require in-depth investigation skills and the ability to write clear and compelling responses.

The team provides leadership and training to the whole organisation on complaints, LGOIMA, and Privacy requests, so there may also be opportunities to develop and deliver training, if that is an area of interest.

He kōrero mōu: About you

We’re looking for a recent graduate with a tertiary qualification in Business Administration or a related field who is eager to build a career in privacy, official information, and local government processes. Some experience gained through internships, part-time roles, or volunteer work in customer service, administration, or policy environments will be valuable, especially where this involves handling sensitive information or complex customer interactions. A commitment to providing excellent customer service and a willingness to develop your skills further is essential.

A basic understanding of the Local Government Official Information and Meetings Act (LGOIMA) and local government functions is ideal, with support provided to grow your knowledge. An understanding of tikanga Māori and Te Reo, or a willingness to learn, is important in this role. You’ll also bring confidence in using Microsoft Office, and familiarity with systems such as SAP, Adobe, reporting tools, or document management systems would be an advantage.

We welcome applications from graduates in the following disciplines:

• Arts
• Business
• Law
• Communications

To be eligible to apply, you must have the following:

• Eligibility to work in New Zealand for more than 3 years without sponsorship
• Minimum of a relevant Bachelor’s degree completed January 2024 – January 2026

Ngā āhuatanga kei a mātou: What we offer

Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders. At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!: Apply Now!

To be eligible to apply, you must have the following:

• Eligibility to work in New Zealand for more than 3 years without sponsorship
• Minimum of a relevant Bachelor’s degree completed January 2024 – January 2026
  
  

Ngā āhuatanga kei a mātou: What we offer

Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders. At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!: Apply Now!

Applications close: Sunday, 1st June 2025. We will be reviewing applications as they are received and may begin interviewing before the closing date. The advert may be closed early if we find the right candidate, so we encourage you to apply as soon as possible

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Band D - Salary: $65,000

#WorkingForAuckland

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.