Service desk team leader

Silver Fern Farms; Dunedin; On-site; NZD 75,000 - 90,000; Full time

Job summary

Silver Fern Farms is seeking a Service Desk Team Leader in Dunedin. This role involves leading the service desk team, ensuring high-quality IT support for staff, and actively engaging in service delivery. Ideal candidates will have strong leadership skills, a customer service focus, and a solid understanding of IT systems. Applications are open until May 21, 2025.

Qualifications

• Experience in desktop support and service desk functions.
• Strong understanding of IT systems and user needs.

Responsibilities

• Lead the Service Desk team and ensure top-tier support.
• Actively resolve issues and support users alongside the team.

Skills

Customer Service

Problem Solving

Leadership

IT Systems

Job description

Job ID:

2902

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Expertise:

Information Technology

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Location:

Dunedin

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Employment Type:

Permanent

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Apply Before:

21/05/2025, 23:55PM

Te Tūranga | About the Role:

The Service Desk Team Leader is responsible for the front-line leadership and delivery of service desk support services for Silver Fern Farms provided by the Service Desk and Desktop Support technicians.

The IT Service Desk is the primary point of contact for Silver Fern Farms staff requiring IT services, seeking advice, and requesting assistance. This role is responsible for leading this essential service, and ensuring that the team continue to deliver top-tier, readily available support in a timely manner.

Being a key customer and team leadership focussed role, this requires a leader with a high degree of understanding business operations across both corporate and plant environments, a sound understanding of team capability, and the ability to quickly understand user requirements.

Ōu Pūkenga | About You:

Success in this role requires an approachable and proactive IT leader who thrives on delivering great customer service and supporting others to do the same. You’re not only confident leading a team and driving performance, you’re equally comfortable rolling up your sleeves and getting hands-on alongside your team to resolve issues and support users.

You bring a strong understanding of IT systems, a problem-solving mindset, and the ability to quickly grasp user needs in both corporate and operational environments. With experience across desktop support and service desk functions, you lead by example—balancing people leadership with active day-to-day involvement in service delivery.

Tono Mai | To Apply

Applications are open now and close on Wednesday 21 May.
Apply via the “Apply” link which will take you through to our website.

A Position Description for this role is available – please contact Mat Baird on [e-mail] if you would like to view this.