Outbound Admissions Consultant

Whitecliffe College; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Whitecliffe College seeks an enthusiastic Outbound Admissions Consultant to join their dynamic team. This role involves guiding prospective students through their educational journey, managing inquiries, and promoting the unique value of Whitecliffe's programs. Ideal candidates will have strong communication skills and a passion for customer service, contributing to a supportive environment that helps students succeed.

Qualifications

• Excellent communication skills, with English +1 advantageous.
• Customer service experience with strong relationship-building.
• Understanding of student needs from tertiary environment.

Responsibilities

• First point of contact for prospective students, guiding them from inquiry to enrollment.
• Conduct outbound calls and manage leads using CRM.
• Promote events and maintain high customer service standards.

Skills

Communication

Customer Service

Listening

Adaptability

Education

Relevant Tertiary Qualification

Tools

Microsoft Dynamics

CRM Systems

Job description

• Handle inbound and outbound student enquiries in a fun and engaging team
• Work in a creative institution offering unique programmes
• Permanent, Full-time, Auckland, Manukau, Christchurch or Wellington

Whitecliffe

Whitecliffe is one of the leading art, design, IT, and fashion schools in Aotearoa. Since 1984 we've focused on one thing, turning creativity into a career! At Whitecliffe it's about you - your ideas, your style, your future. We're here to help you grow as an individual and give you the tools to succeed.

About You

You are an enthusiastic and customer-focused Outbound Admissions Consultant interested in working in a dynamic admissions team. You will be outgoing and keen to play a pivotal role in helping students understand our programmes, entry requirements, and the unique value Whitecliffe offers in their educational journey.

Key Responsibilities

• In this role, you will be the first point of contact for prospective students, guiding them through their educational journey from initial inquiry or lead to enrollment.
• Conduct outbound phone calls, send emails, and text messages to prospective students as part of targeted recruitment campaigns
• Provide comprehensive information about Whitecliffe programmes, courses, and entry requirements
• Take a case management approach to progress recruitment queries to resolution
• Manage leads end-to-end using our CRM system, ensuring all interactions are accurately recorded
• Promote prospective student-facing events, representing Whitecliffe with professionalism
• Maintain high standards of customer service while meeting conversion targets
• Contribute to the development of campaign content and scripts
• Help prospective students navigate through the enrollment process with necessary information and support

What You'll Bring

• Excellent communication skills (English +1 would be advantageous) with the ability to engage effectively with diverse audiences
• Customer service experience with a proven track record of building strong relationships
• Experience studying in a tertiary environment, with understanding of student needs and concerns
• Strong listening skills and the ability to tailor information to individual student requirements
• Proficiency in navigating online systems and adapting to new technologies
• Flexibility to work varying hours, including evenings and/or weekends when required
• Experience in an outbound calling or sales environment (preferred)
• Familiarity with Microsoft Dynamics or other CRM systems (preferred)
• Currently holding or working towards a relevant tertiary qualification

Join our team and play a crucial role in helping students begin their educational journey at Whitecliffe! This position offers the opportunity to make a meaningful difference in students' lives while developing your skills in a supportive and dynamic environment.