Team Leader Customer Support | Papatoetoe

Auckland Council; Auckland; On-site; NZD 75,000 - 87,000; Full time

Job summary

Join a forward-thinking local government council in New Zealand as a Team Leader for Customer Support. This role is vital in inspiring Aucklanders to lead more active lives through exceptional service at leisure centers. You will manage a dedicated team, ensuring they excel in customer interactions and maintain high operational standards. With a commitment to personal and professional development, you will enjoy access to fantastic benefits, including free facility use and an annual zoo pass. If you thrive in a dynamic environment and are passionate about community engagement, this opportunity is perfect for you.

Benefits

Annual zoo pass

Partnership discounts

Free facility use

Qualifications

• Experience in customer service management and a passion for team development.
• Ability to implement improved processes and build relationships.

Responsibilities

• Manage day-to-day operations and performance of customer service staff.
• Champion exceptional customer service and ensure high standards.

Skills

Customer Service Management

People Management

Performance Management

First Aid Certificate

Job description

Team Leader Customer Support | Allan Brewster Leisure Centre & Papatoetoe Pool and Leisure Centre

You will be joining our team at Allan Brewster Leisure Centre and Papatoetoe Pool and Leisure Centre. Our main goal is to inspire Aucklanders to be more active.

You only get one chance to make a fantastic first impression, and our Customer Service Team are the people that make it happen when Aucklanders visit our Centre.

In this role, you will provide day-to-day people management for all those function staff for whom the centre is their primary location, including performance management, personal development, training, leave management, etc.

You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs. This role has been created to champion fantastic customer service amongst our front-of-house team. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.

This is an on-site position. The center operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, are crucial for this role. This position requires a 7-day commitment across a variable roster.

You will have customer service management experience. You will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these.

You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal and external customers. Ideally, you’ll hold a First Aid Certificate too.

We offer ongoing support and commitment to your personal and professional development. You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. As a Leisure Centre employee, you will enjoy free use of the facilities.

We are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications. Help us get 'More Aucklanders more active, more often'!

Pay rate: from $75k+

You can find the position description here

Applications close on Thursday 22nd May 2025 at 23:59

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. Applicants will be required to undergo police vetting and a drug test prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE). We are committed to providing a working environment that embraces diversity and inclusion. If you have support or access requirements, please advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. If you change to a new position (other than a secondment), you will be issued a new employment letter of offer with current Auckland Council terms and conditions.

About the company

Auckland Council is the local government council for the Auckland Region in New Zealand.