Operations Support Administrator

Johnson Controls; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Join Johnson Controls as an Operations Support Administrator in Onehunga, where you'll manage technician scheduling, coordinate customer service requests, and ensure compliance. This role offers a competitive salary, excellent team culture, and professional development opportunities in a supportive environment.

Benefits

Competitive salary package including staff benefits

Excellent team culture

Ongoing training and professional development opportunities

Qualifications

• Ability to work independently.
• Industry experience in service operations or scheduling preferred.

Responsibilities

• Manage technician scheduling and dispatching.
• Coordinate customer service requests from initiation to completion.
• Ensure BWOF compliance.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Communication skills

Education

Associate degree

Job description

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

We are seeking an Operations Support Administrator to join our team in Onehunga.

Wormald, part of Johnson Controls, is the leading fire protection specialist in New Zealand, protecting people and property for over 130 years, known for reliable safety products and services nationwide. Johnson Controls is a global technology leader operating in more than 150 countries, with 117,000 employees creating intelligent buildings, energy solutions, and security systems.

What We Offer

• Competitive salary package including staff benefits
• Excellent team culture
• Ongoing training and professional development opportunities

What You Will Do

• Manage technician scheduling and dispatching for planned and unplanned work
• Coordinate customer service requests from initiation to completion
• Ensure BWOF compliance
• Manage parts, billing, and assist with collections

How You Will Do It

• Maintain good relationships with internal and external customers
• Identify improvements in business processes and services
• Contribute to business profitability through accurate and timely business information

What We Look For

• Ability to work independently with strong organizational and attention to detail skills
• Excellent interpersonal and communication skills
• Associate degree preferred, with industry experience in service operations or scheduling

Please note pre-employment checks, including reference checks, medical, criminal record, and drug & alcohol testing, will be part of the process.

If this opportunity interests you, Apply Now!

To learn more about the role, please contact Janis at [e-mail].