Senior Manager Transformation

ASB Bank; Auckland; On-site; NZD 120,000 - 160,000; Full time

Job summary

ASB Bank is seeking a Senior Manager Transformation to enhance operational efficiency and implement innovative solutions. The role involves collaboration with stakeholders, managing financial reporting, and driving process improvements. Applicants should possess strong leadership skills and a relevant bachelor's degree, with a focus on delivering exceptional customer experiences.

Benefits

Flexible work environment

Supportive and inclusive culture

Qualifications

• Proven experience in process improvement or operations management.
• Strong analytical skills to interpret data and identify trends.
• Exceptional communication and interpersonal skills.

Responsibilities

• Partner with stakeholders to enhance operational efficiency.
• Drive collaboration and innovation within the organization.
• Manage financial reporting and benefits tracking across projects.

Skills

Analytical Skills

Leadership Skills

Project Management

Process Improvement

Communication Skills

Education

Bachelor's degree in finance, engineering, or related field

Tools

Process Modelling Tools

Job description

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Here at ASB, the customer is at the heart of everything we do as a bank.

Living our values every day is integral to achieving our vision of being an unbeatable team delivering unbeatable customer experiences, and we're committed to fostering a culture where our people are engaged, passionate, and valued.

We are currently looking to recruit a Senior Manager Transformation who will work with senior stakeholders to enhance operational process efficiency, optimise workflows, and implement cutting-edge tools and technologies.

Mo te tūranga | About the Role:

• Partner with key stakeholders across the financial crime operations landscape to enhance operational efficiency, optimise workflows, and implement cutting-edge tools and technologies.
• Drive collaboration, innovation, and learning within the organisation.
• Prepare high-quality, concise, and robust executive and senior leadership steering committee and management documents that drive decision-making.
• Manage accurate financial reporting, forecasting, and benefits tracking across project initiatives, focusing on both financial and non-financial benefits.
• Provide process guidance, mentorship, and foster a culture of innovation and excellence.
• Identify opportunities for process optimisation, efficiency gains, and cost savings through analysis, stakeholder collaboration, and benchmarking against industry standards.
• Champion change management efforts related to process improvements and tooling implementations, ensuring seamless adoption and integration across departments.
• Deliver high-quality design and execution to achieve customer experience and commercial outcomes, particularly in contact volume reduction, digitising service journeys, eliminating complexity, and supporting staff to improve staff experience.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• The ideal candidate will possess a blend of strategic vision, technical expertise, and strong leadership skills to drive process re-design and continuous improvement initiatives.
• Bachelor's degree in finance, engineering, or a related field.
• Proven experience in process improvement, business process reengineering, or operations management, ideally in a leadership role.
• Strong analytical skills with the ability to interpret data, identify trends, and drive decision-making.
• Excellent project management skills and benefits tracking/realisation, with experience leading complex, cross-functional initiatives from conception to completion.
• Proficiency in process modelling hierarchies/tools and familiarity with automation.
• Demonstrated ability to influence stakeholders at all levels and drive organisational change.
• Exceptional communication, presentation, and interpersonal skills.
• The ability to understand complex business requirements and translate them into technical specifications and deliver accordingly.

Te mahi ki ASB | Working for ASB

ASB is grounded in our values (caring, integrity, passion, courage, and united). They guide our day-to-day interactions with our team, customers, and community. They are what makes ASB - ASB.

We offer a flexible and supportive work environment, as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas, and goals.

Join ASB and make a significant impact in combating fraud while upholding our commitment to service excellence. Apply now and be part of a team dedicated to protecting our customers and their assets.

Me pēhea te tono | How to apply?

For more information on responsibilities and requirements, see the attached position description. Please note that all applications must be received via our careers site online.

*If this role sounds like it might be the one for you, then please click "apply"… we'd love to hear from you!*

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