Reporting and Insights Analyst

Axsys IT; Christchurch; On-site; NZD 80,000 - 110,000; Full time

Job summary

A leading company in business management is seeking an Analytics professional to join their Customer Experience team in Christchurch. The role involves delivering insightful reporting and data solutions to drive business decisions. Ideal candidates will have extensive experience in SQL and data visualization tools, contributing to a collaborative and innovative work environment.

Benefits

Flexible work environment

Financial assistance for home office setup

Learning and development opportunities

Generous leave options

Discounts and vouchers from retailers

Qualifications

• 4+ years’ experience in a similar role.
• Highly proficient in SQL; experience with Snowflake preferred.
• Advanced experience in building reports and dashboards.

Responsibilities

• Engage stakeholders to understand business problems.
• Design impactful data solutions and dashboards.
• Automate reporting using BI and SQL solutions.

Skills

SQL

Data visualization

Data analysis

Tools

Power BI

Snowflake

GitHub

VS code

Airflow

Job description

Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand. As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

About the Team

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

About the Role

You’ll be working in an Analytics team within our Customer Experience department, delivering enlightening reporting and actionable insights that enable collaborators to make proactive and timely data-driven decisions.

What will keep you busy...

1. Engage key stakeholders to understand business problems and opportunities.
2. Design impactful data solutions in the form of operational performance reports and deep dive insights that increase business understanding and create real change.
3. Build highly interactive dashboards that enable self-service of data consumption across the business.
4. Use BI and SQL solutions to automate reporting.
5. Provide quality assurance and review of peer work.
6. Generate actionable insights that lead to measurable changes in the business.

What we'd love to see from you...

1. 4+ years’ experience in this or an equivalent role.
2. Highly proficient in SQL (experience with Snowflake preferred).
3. Advanced experience building reports and dashboards using data visualisation tools (Power BI preferred).
4. Experience joining large datasets from various sources.
5. Experience in contact centre operations and/or SaaS businesses.
6. Experience building dbt models preferred (not essential).
7. Experience with GitHub, VS code and Airflow preferred (not essential).

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, including financial assistance to set up your home office—called Flexperience, designed by you and your team!

Our partnership with Smiling Mind supports the wellbeing of our team members and customers.

Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance, and a strong focus on leaders creating a learning environment.

A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!

Access to community initiatives around ‘Wellness’, ‘Belonging’, and ‘Planet’ where you can make a meaningful contribution.

Access to discounts and vouchers from leading retailers, and much more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

MYOB is an equal opportunity employer and champions diversity. Don’t meet every requirement? Still apply! We believe the right hire adds to our culture and brings diversity that positively contributes to MYOB. If you’re excited about this role or MYOB, we’d love to hear from you!