Recovery Partner - Physical Injury -Newmarket

Accident Compensation Corporation; Auckland; Hybrid; NZD 77,000 - 90,000; Full time

Job summary

A leading organization in New Zealand is seeking a Recovery Partner to support clients with extensive physical injuries. This role involves building meaningful relationships, managing claims, and ensuring clients live as independently as possible. Ideal candidates will have experience in case management or health, with strong communication and planning skills. Flexible working options are available after six months, and the position offers a competitive salary with benefits.

Benefits

Flexible working options (up to 3 days from home)

Regular career and development conversations

Professional supervision

On-the-job skill development

Qualifications

• Experience as a case manager or in health/disability is advantageous.
• Ability to partner holistically with clients and whānau.

Responsibilities

• Partner with clients requiring intensive support.
• Manage claims with ACC, including mental injuries.
• Assess holistic needs during rehabilitation.

Skills

Understanding complex customer needs

Liaising with diverse stakeholders

Resilience

Building rapport

Teamwork

Strong planning and organisational skills

Education

Experience in case management or health/disability

Current full Driver's Licence

Job description

Recovery Partner - Physical Injury - Newmarket

• Play to your strengths - build rapport and enable others to live their best lives.
• Provide meaningful support when New Zealander's need us most.
• Indicative salary ~ $77,502 + $6,975 (9%) superannuation

As a Recovery Partner at ACC, you will be responsible for partnering with clients (kiritaki) and their whānau who require a one-to-one relationship due to their intensive or extensive needs for as long as they need it.

About the role

As a Recovery Partner (Kaihāpai), you will work with clients (kiritaki) of all ages who have extensive physical injuries impacting their daily activities for a lifetime. Some may have individual needs requiring coordinated support from other agencies, which you will facilitate. You may also manage all claims each client has with ACC, including those related to mental injuries from sexual violence.

With a disability lens, you will ensure clients are supported to live as independently as possible by assessing holistic needs during rehabilitation and adjusting to a lifetime disability.

Recovery Partners may work in the Hāpai Client Recovery service, aimed at improving access and engagement for whānau Māori. Learn more about Hāpai Client Recovery.

Effective communication, planning, and adaptability are key to supporting your clients' recovery or adjustment to a 'new normal'.

What can I expect?

• 40-hour workweek
• Regular career and development conversations
• Professional supervision
• On-the-job skill development and coaching
• Flexible working options (after 6 months):
  • Work from home up to 3 days per week (tech provided)
• Opportunities to pursue your passions within the organisation

The starting salary is approximately $77,502, plus 9% superannuation, totaling about $84,477.

Start date

29 July 2025

For more information, click here.

About you

You may have experience as a case manager or a background in health or disability, seeking your next opportunity. Your ability to partner holistically with clients and whānau via phone, email, or face-to-face will enable meaningful progress towards their goals.

Important Skills

• Understanding complex customer needs and applying critical thinking
• Liaising with diverse stakeholders for coordinated support
• Resilience and ability to handle challenging information
• Building rapport, motivating, negotiating, influencing outcomes
• Teamwork in a busy environment
• Strong planning, organisational, and computer skills
• Experience in case management or disability is advantageous
• Current full Driver's Licence

About us

Our vision is to create a partnership with every New Zealander to improve quality of life by reducing injury impact. We value diversity and inclusion, welcoming candidates from all backgrounds, including those with disabilities and mental health needs.

Our strategy, Huakina Te Rā, is underpinned by Te Tiriti o Waitangi and our commitment to Māori wellbeing outcomes. More information can be found here.

Application deadline

11:55 pm, Sunday, 1 June 2025. Apply through our Career Website. For accessibility issues, email [emailprotected]. Late applications are not accepted.