Dinosaur Experience Host and Retail Assistant

Auckland Council; Auckland; On-site; NZD 60,000 - 80,000; Part time

Job summary

Join Auckland Zoo as a Dinosaur Experience Host and Retail Assistant to bring dinosaurs to life for visitors. This role involves engaging with guests, providing excellent customer service, and selling unique dino-themed merchandise. If you love retail and dinosaurs, this is the perfect opportunity!

Benefits

Partnership discounts and benefits

Fun and stimulating work environment

Qualifications

• Experience in retail or customer service is advantageous.
• Confident and friendly personality for engaging with visitors.
• Ability to manage challenges professionally.

Responsibilities

• Engage with visitors and share fun dinosaur facts.
• Provide outstanding customer service in the retail shop.
• Manage stock levels and maintain a welcoming retail space.

Skills

Customer service

Engagement

Physical stamina

Tech-savvy

Job description

• Be part of an exciting new experience that brings dinosaurs to life
• Duration: 17th June to 13th July
• All training provided, knowledge of dinosaurs an advantage

He angitūtanga: The opportunity

Dinosaur Experience Host and Retail Assistant

Auckland Zoo is creating a late-night Dinosaur Experience for visitors this winter, and we're looking for 12 enthusiastic and energetic individuals to help us!

This role is all about bringing dinosaurs to life for our visitors while delivering an exceptional customer experience and selling retail products in our Dino-store. If you have a love for retail, talking about dinosaurs, and creating magical moments, this is the job for you!

What You'll Be Doing:

• Engaging with visitors to share fun and interesting facts about dinosaurs, creating a memorable and interactive experience.

• Providing outstanding customer service in the Dinosaur retail shop, helping visitors find unique dino-themed merchandise.

• Managing stock levels and ensuring the retail space is clean, organized, and welcoming.

• Using basic Te Reo to welcome and interact with visitors.

Shifts:

• 7 people 13.5 hours per week Saturday/Sunday/Monday 4.30pm-9.00pm
• 5 people 18 hours per week Tuesday/Wednesday/Thursday/Friday 4.30pm-9.00pm

Please only apply if you can work one of these shifts until 13th July.

Please indicate in the screening questions your availability with the shifts.

Please note the official job title for this role on your contract will be: Customer Service Assistant - Dinosaur Ranger

See position description here:CSA - Dino Ranger

He kōrero mōu: About you

What we're Looking For:

• Retail or customer service experience - previous work in a store, hospitality, or visitor engagement role is a plus!

• An engaging, confident and friendly personality - you love interacting with people of all ages.

• Physical stamina - you'll be on your feet for long periods and occasionally help set up exhibits. You will also be working nights outside

• The ability to handle challenges professionally, including customer inquiries or safety concerns.

• A team player who can adapt and help where needed.

• Tech-savvy - comfortable using online systems and assisting visitors with tech-based experiences.

Ngā āhuatanga kei a mātou: What we offer

This fantastic role enables you to work in a fun and stimulating environment, in lovely surroundings and to mix and mingle with a broad variety of people.

The salary for this role is the living wage of 27.80 per hour, and a range of partnership discounts and benefits; a snapshot of which can be viewedHere

If you're ready to bring the prehistoric world to life while delivering exceptional customer service, apply now and be part of this unforgettable experience at Auckland Zoo!

Tono mo te mahi/To Apply

• No need to provide a cover letter, please answer the screening questions instead

• No need to add your roles in the non-mandatory fields if your CV is up to date

• You need to have the right to work in NZ already. We are unable to support visa applications for this role.

There is no close date for this role, and we anticipate that applications will be high, so please apply ASAP. We reserve the right to close this advert when we have sufficient qualified candidates.

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.