Client Support Officer

Computershare New Zealand; Auckland; Hybrid; NZD 50,000 - 80,000; Full time

Job summary

Join a dynamic team as a Client Support Officer in Auckland, where you'll play a vital role in delivering exceptional service to clients. This hybrid position offers the flexibility to work from home while engaging with clients and internal teams to ensure smooth operations. You'll be responsible for managing relationships, responding to inquiries, and collaborating with stakeholders to enhance service delivery. Embrace a culture that values diversity and provides opportunities for growth in a welcoming environment. If you're passionate about customer service and eager to learn, this is your chance to shine in a global leader in financial administration.

Benefits

Flexible Work

Health and Wellbeing Rewards

Share Purchase Plan

Recognition Awards

Team Gatherings

Qualifications

• Excellent verbal and written communication skills with stakeholders.
• Strong computer literacy and ability to work on different systems.

Responsibilities

• Deliver consistent client service within service level agreements.
• Respond promptly to client inquiries through various communication methods.

Skills

Verbal Communication

Written Communication

Computer Literacy

Organizational Skills

Time Management

Attention to Detail

Problem-Solving

Job description

Job Description

Locations: Auckland, NZ (Hybrid)

In this position, you’ll be based in Auckland office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have an exciting opportunity for a Client Support Officer to join our team, in Auckland, New Zealand office. If you’re seeking a role that challenges you and gives you opportunities to grow, this is the perfect fit for you.

Computershare Issuer Services (CIS) is the division within Computershare responsible for providing administrative services to clients and their individual security holders. The Client Support Officer will be allocated specific tasks to support the delivery of all transactions and responses to client queries.

A role you will love

Are you passionate about customer service, being the face of a company, building strong relationships? If yes, we have a career expanding opportunity for you as an integral role in our New Zealand team.

Reporting to the Client Support Manager, you will be responsible for managing relationships between our Relationship Managers, internal teams, our clients and service providers. This role will have a mix of front office contact with listed and unlisted clients as well as working collaboratively with internal teams to achieve all daily client activities and operational tasks.

Some of your key responsibilities will include:

1. Ensure that the client service is consistently delivered within service level agreements, whilst maintaining quality and consistently performing tasks at a high-level
2. Responding promptly to client enquiries through various forms of communication such as phone/video calls, emails, or any other written correspondence
3. Collaborating with internal stakeholders to deliver a better service to the clients and build strong relationships
4. Keeping up-to-date with current business activities to enhance your knowledge and understanding of the industry
5. Identifying and assessing risk factors related to a particular situation or activity

What will you bring to the role?

• Excellent verbal and written communication skills when dealing with both internal and external stakeholders
• Strong computer literacy – ability to work on different systems quickly and accurately
• Highly developed organisation skills, time management and attention to detail
• A positive attitude and logical approach to work
• Ability to work independently and take responsibility for assigned tasks
• A desire to learn and be challenged

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job; our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people, and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work, and showcase their skills. For support with accommodations or adjustments during our recruitment process, please visit computershare.com/access for further information.

About the Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions, and shareholder meetings. We’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets, or helping clients deliver on their equity and entity compliance requirements everywhere they operate.