Student Experience Coordinator (Auckland, New Zealand)

The Institute for Study Abroad; Auckland; On-site; NZD 60,000 - 80,000; Part time

Job summary

A leading organization in global education seeks a part-time Student Experience Coordinator in Auckland. The role involves supporting undergraduate students through various activities and ensuring their academic and personal growth. Ideal candidates will have relevant experience and a passion for fostering inclusive environments.

Benefits

Flexible work arrangements

Appreciation for work/life balance

Qualifications

• 1-2 years of relevant experience in study abroad or higher education.
• Experience supporting diverse student populations.
• Knowledge of the university system in New Zealand.

Responsibilities

• Organize co-curricular activities for students.
• Conduct advising and monitor student wellbeing.
• Assist with academic management tasks.

Skills

Time Management

Attention to Detail

Flexibility

Intercultural Agility

Education

Undergraduate Degree

Job description

Student Experience Coordinator

Full Time / Part time: Part Time (40% of full time); Approximately 16 hours per week as a minimum

Regular / Temporary: Fixed term contract for 6 months, with the possibility to extend to permanent.

Salary: $27 per hour

Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance.

Location: Auckland, New Zealand

Reports to: New Zealand Director

Position Overview

Are you a life-long learner, curious about the world around you? Are you looking for meaningful, part-time work with flexible hours? Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth? If so, we would love to welcome you to our global community!

We are seeking an individual to support IFSA’s program in Auckland. This role provides academic, cultural, and wellbeing support for undergraduate students; organises co-curricular activities; and contributes to overall operations. It is a fixed-term, part-time position aligned with the university calendar.

You will work independently with support from the Director & the Senior Student Experience Coordinator, collaborating with colleagues across Australia, the Asia Pacific, and various IFSA departments. The role involves working from home, meeting students on campus or at activities, with flexible hours and some weekend events.

IFSA (Institute for Study Abroad) is a US-based nonprofit organization creating global learning environments to prepare students for future success through innovative programming and support in 17 countries and 48 cities. Our commitments include inclusive excellence, intercultural agility, individualized learning, and enduring impact, reflected in all our programs.

We are passionate about inclusion and committed to building a community where all voices are valued. If you share this commitment, IFSA is the right place for you.

Responsibilities

• Organise and coordinate excursions, co-curricular activities, and orientations for University of Auckland students.
• Conduct appreciative advising, including learning plan consultations, and meet regularly with students to assess their experiences and resolve issues.
• Monitor students' integration and wellbeing through communication and campus visits.
• Perform isolation and welfare checks as needed.
• Support planning and delivery of custom programs.
• Assist in academic management tasks, including course registration and student advising.
• Model practices reflecting IFSA’s commitments of inclusive excellence and intercultural agility.
• Contribute to emergency response and student incident management per protocols.
• Additional opportunities may include remote support for other site operations and pre-travel advising.

Requirements, Experience, and Education

• One to two years of relevant work experience, preferably in study abroad, higher education, hospitality, tourism, or non-profit sectors.
• Enthusiasm for IFSA’s mission and values.
• Strong time management and planning skills, with ability to work independently on time-sensitive tasks.
• Attention to detail in managing program and administrative data.
• Experience supporting diverse student populations, including students of color, students with disabilities, first-generation college students, and LGBTQIA+ students.
• Flexibility and adaptability in changing situations.
• Calm and professional response to emergencies.
• Knowledge of the university system and student life in New Zealand.
• Undergraduate degree preferred but not required.
• Legal right to work in New Zealand.

We welcome applicants with diverse backgrounds and experiences. If you believe you’re a good fit, please apply and tell us about yourself.

Physical and Work Environment

• Working on a computer and making calls.
• Responding promptly to emergencies.
• Travel within Auckland and New Zealand for orientation and activities, including outdoors in various weather conditions.
• Occasional physical activities and participation in student activities.
• Availability for meetings outside regular hours due to global operations.

To Apply

Submit your cover letter and CV via our career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/. Your cover letter should include a compelling "Why" statement aligned with the role’s responsibilities and our organizational commitments.

Applications are reviewed immediately; the position remains open until filled.

IFSA is an equal opportunity employer committed to diversity and inclusion in our hiring process.