Dynamics 365 Support Services Delivery Coordinator

HSO; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

A leading Microsoft Partner in Hamilton, New Zealand, is hiring a Support Services Delivery Coordinator to manage service tasks and client relationships. This role demands strong interpersonal skills and experience in Managed Service environments, ideally with Microsoft Dynamics 365. The successful candidate will oversee support ticket management and drive customer satisfaction within a dynamic team. Join us and be part of a client-focused innovative environment.

Benefits

Access to HSO Academy

Excellent remuneration

Employee benefits

Qualifications

• 3+ years experience in Managed Service environments, preferably with Microsoft Dynamics 365.
• Strong interpersonal and communication skills.
• Excellent time management and organisational abilities.
• A customer-centric mindset with the ability to handle complex discussions diplomatically.
• Self-motivation and the ability to perform under pressure.

Responsibilities

• Oversee delivery of contracted service tasks for assigned customers.
• Manage support tickets: prioritisation, resolution tracking, SLA compliance.
• Drive customer satisfaction, retention, and engagement.
• Identify opportunities for service expansion and process improvement.
• Act as the voice of the customer to align services with client goals.

Skills

Managed Service environments

Interpersonal skills

Communication skills

Time management

Customer-centric mindset

Tools

Microsoft Dynamics 365

Job description

Overview

We\'re Hiring: Support Services Delivery Coordinator

Are you passionate about delivering exceptional service and building strong client relationships? HSO is looking for a dynamic and motivated Support Services Delivery Coordinator to join our Managed Services team.

About The Role

Reporting directly to the CTO, you\'ll be responsible for ensuring the successful delivery of contracted service tasks as outlined in our HSO Support Agreements for our Dynamics 365 customers. You\'ll manage support tickets, uphold SLAs, and work closely with both customers and internal teams to ensure timely and high-quality resolutions.

Responsibilities

• Oversee delivery of contracted service tasks for assigned HSO customers
• Manage support tickets: prioritisation, resolution tracking, SLA compliance, and budget adherence
• Drive customer satisfaction, retention, and engagement
• Identify opportunities for service expansion and process improvement
• Act as the voice of the customer within HSO to align services with client goals

Qualifications

What You\'ll Bring

• 3+ years experience in Managed Service environments, preferably with Microsoft Dynamics 365
• Strong interpersonal and communication skills
• Excellent time management and organisational abilities
• A customer-centric mindset with the ability to handle complex discussions diplomatically
• Self-motivation and the ability to perform under pressure

Benefits

Why Join Us?

HSO is a leading Microsoft Partner specialising in Dynamics365.

At HSO, we\'re committed to delivering excellence and innovation in enterprise solutions. You\'ll be part of a supportive team that values collaboration, continuous improvement, and customer success.

On joining HSO, you will receive excellent remuneration and employee benefits. You will have access to HSO Academy, our online and in-person learning tool, which you can leverage to ensure you shape your career path.