Dynamics 365 CE Support Functional Consultant

HSO; Christchurch; Hybrid; NZD 91,000 - 115,000; Full time

Job summary

A leading Microsoft Partner is seeking a Dynamics 365 CE Support Functional Consultant based in Christchurch or other ANZ locations. The role involves providing functional support, troubleshooting issues, and configuring D365 applications. Candidates must have a minimum of 3 years experience in Dynamics 365 CE and strong communication skills. Excellent remuneration and employee benefits are offered.

Benefits

Access to HSO Academy

Excellent remuneration

Employee benefits

Qualifications

• Minimum of 3 years of experience in supporting and configuring Dynamics 365 CE applications.
• Proficient in Dynamics 365 CE configuration and customization.
• Strong client-facing skills with focus on delivering exceptional support.

Responsibilities

• Provide functional support for Dynamics 365 CE applications.
• Troubleshoot and resolve functional problems.
• Configure and customize Dynamics 365 CE as per business requirements.

Skills

Dynamics 365 CE configuration

Analytical and problem-solving skills

Communication skills

Client-facing skills

PowerApps and Power Automate

Education

Relevant Microsoft certifications

Job description

Overview

HSO is a leading Microsoft Partner with an established pedigree in Dynamics. Although we are relatively new to the ANZ region, we have quickly made our mark as a safe pair of hands for customers' D365 implementations.

Our rapid growth over the last 2 years means we are now looking for a Dynamics 365 CE Support Functional Consultant to join our growing team.

This role can be based in Australia or New Zealand (Sydney / Melbourne / Brisbane / Auckland / Christchurch).

Responsibilities

• Functional Support: Provide functional support for Dynamics 365 CE applications, addressing issues related to configuration, customization, workflows, and integrations.
• Issue Resolution: Troubleshoot and resolve functional problems, logging and managing support tickets through to resolution.
• Client Communication: Maintain clear and effective communication with clients, understanding their needs and providing timely updates on issue resolution.
• Configuration and Customization: Configure and customize Dynamics 365 CE as per business requirements, including entity creation, form customization, and workflow automation.
• Training and Documentation: Provide training to users on Dynamics 365 CE functionalities and create comprehensive documentation for processes and configurations.
• Continuous Improvement: Identify opportunities for system and process improvements and collaborate with development teams to implement changes.
• Compliance and Best Practices: Ensure all configurations and customizations comply with Microsoft best practices and organizational guidelines.

Requirements

• The right to work in either Australia or New Zealand
• Experience: Minimum of 3 years of experience in supporting and configuring Dynamics 365 CE applications. Experience of end-to-end delivery including all aspects of the project lifecycle
• Technical Skills: Proficient in Dynamics 365 CE configuration, customization, and administration, including PowerApps and Power Automate. Knowledge of Power BI is a plus
• Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve functional issues efficiently
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience
• Customer Focus: Strong client-facing skills, with a focus on delivering exceptional support and service
• Relevant Microsoft certifications

Benefits

Why should you choose HSO ANZ?

HSO is a leading Microsoft Partner specialising in Dynamics 365. In addition to offering customers Microsoft\'s premier ERP solution, you will be able to draw on HSO\'s wide range of unique, industry-specific solutions. These ISVs will enable you to develop the best strategy for a customer\'s digital transformation.

You will be able to leverage more than 2000 like-minded professionals within the wider HSO group.

HSO\'s proven Project Methodology Excellerate ensures projects are executed predictably, delivering high-quality results most efficiently.

On joining HSO, you will receive excellent remuneration and employee benefits. You will have access to HSO Academy, our online and in-person learning tool, which you can leverage to ensure you shape your career path.