Duty Manager

Star Group; Porirua; On-site; NZD 50,000 - 65,000; Full time

Job summary

Whitby Co-Op in New Zealand seeks an experienced Duty Manager to oversee daily operations during shifts, ensuring compliance with licensing rules and delivering top-notch service. You will lead the team, manage a fast-paced service environment, and drive quality while maintaining a friendly, community-focused atmosphere.

The ideal candidate has a current Duty Manager’s Licence and at least 1 year of relevant experience, with a head for numbers and a passion for guest satisfaction.

Qualifications

• Current Duty Manager’s Licence is required.
• At least 1 year of experience in a similar role.
• Up-to-date knowledge of licensing regulations.
• Strong leadership and customer service skills.

Responsibilities

• Manage daily operations during shifts with a customer‑centric approach.
• Ensure compliance with licensing regulations and safety standards.
• Maintain consistently high-quality service and product presentation.
• Lead, train and support the team to deliver outstanding hospitality.

Skills

Leadership

Numbers

Attention to detail

Customer service

Licensing knowledge

Job description

Right on the shores of Whitby Lake, The Co-Op brings bold flavours, refreshing sips, and a hometown vibe that makes everyone feel like a regular. Locals love us - and we show the love back with community-driven events and family-friendly eats from sunrise to sunset.

The Whitby Co-Op is on the hunt for a superstar experienced Duty Manager; it’s a fast-paced gig with plenty of responsibility, so ideally, you’ll need a current Duty Manager’s License and at least one years’ experience in a similar role with up-to-date knowledge of licensing regulations to hit the ground running. Got a head for numbers alongside your leadership skills? With a fine attention to detail and admirable ability to maintain consistently quality service, you’ll fit into our close-knit crew, and know how to go above and beyond for our customers whilst ensuring the team are all form on your responsible shifts. If you’re motivated and full of energy, we’re committed to investing in you and taking you on to bigger and better things across the group when you’re ready.