Duty Manager

Amisfield; Auckland; Hybrid; NZD 50,000 - 65,000; Full time

Job summary

Jack's Point is seeking a capable and service-focused Duty Manager to lead our front-of-house team in a stunning Queenstown dining environment. You will ensure quality service, coordinate with kitchen and bar, and contribute to the evolution of our F&B offering.

This is a hands-on, full-time role with weekend and public holiday shifts. A current Duty Manager's Certificate (or eligibility to obtain) is essential, along with 12 months supervisory experience and a guest-first leadership approach.

Qualifications

• Current Manager's Certificate (or eligibility to obtain) required.
• Minimum 12 months supervisory experience in busy F&B.
• Strong leadership and guest-first communication.
• Hands-on style with ability to guide service under pressure.
• Deep knowledge of service flow and team coordination.
• Knowledge of NZ hospitality regulations including health and safety and liquor licensing.

Responsibilities

• Lead front-of-house during day and evening service.
• Support staff on the floor and coordinate with kitchen and bar.
• Own service delivery, team direction, and daily rhythm of the venue.
• Coach staff on product knowledge and service style.
• Oversee cash handling, presentation, and in-service decisions.
• Contribute to the evolution of our F&B offering.

Skills

Leadership

Guest-first approach

Communication

Service flow knowledge

Education

Current Manager's Certificate

Job description

Back dropped by the Remarkables Mountain Range, Jack's Point is a truly authentic and unique destination from which to experience Queenstown's stunning scenery. Situated on the edge of Lake Tewa, surrounded by Jack's Point championship golf course which is billed as one of the world's most spectacular golf courses, it is the perfect place dine and relax.

Jack's Point is seeking a capable and service-focused Duty Manager to take a leading role in one of Queenstown's most stunning dining environments. In this hands on opportunity, you will ensure the delivery of a seamless, quality service while helping to shape the future of our food and beverage experience. We're looking for someone who brings energy, confidence, and the qualifications to match, including a current Duty Manager's Certificate (or the ability to immediately apply for one).

About the Role:

As Duty Manager, you'll lead our front-of-house team during day and evening service - ensuring every guest interaction reflects our high standards and unique setting. You'll support staff on the floor, coordinate with the kitchen and bar, and take ownership of service delivery, team direction, and the daily rhythm of the venue. You'll also have the opportunity to contribute to the evolution of our F&B offering as we continue to refine what Jack's Point represents.

• Drive smooth consistent daily operations and uphold service excellence.
• Act as a key point of leadership during service, supporting team performance and cohesion.
• Maintain compliance with liquor licensing, health and safety, and brand standards.
• Coach staff on product knowledge and service style, with an eye for improvement.
• Oversee cash handling, presentation, and in-service decision making.
• Contribute to the enhancement of our food and beverage experience.

About You:

• Current Manager's Certificate (or eligibility to obtain) is essential.
• Minimum 12 months experience in a duty manager or supervisory role in a busy F&B environment.
• Strong leadership and communication skills with a guest-first approach.
• A hands-on, professional style and ability to guide service under pressure.
• Deep understanding of service flow, food and beverage, and team coordination.
• Knowledge of New Zealand hospitality regulations including health and safety and liquor licensing.

This is a great opportunity for someone who wants to lead from the floor, mentor a team, and play a key role in the next stage of Jack's Point's evolution.

The role is full-time permanent, with a minimum of 30 hours guaranteed per week, with flexibility to work rostered shifts, including weekends and public holidays.As this is a leadership position, applicants for this role should have NZ citizenship/residency or a NZ work visa with a minimum of 6 months validity. This position is available for an immediate start.

Please note, we are also looking for Front of House Servers to cover a range of day and night shifts.