Director - Customer Delivery

Datacom; Auckland; On-site; NZD 180,000 - 250,000; Full time

Job summary

A leading IT services provider in Auckland is seeking a Director – Customer Delivery to lead customer success and operational excellence across key accounts. The ideal candidate has over 15 years of experience in operational management and strong executive relationship-building skills. You will coordinate multi-functional teams, ensuring the delivery of exceptional results, while fostering a culture of innovation. This position offers the chance to influence delivery strategy at a significant scale within a dynamic environment.

Benefits

Remote working

Flexi-hours

Professional development courses

Social events

Qualifications

• 15+ years in operational or general management.
• 10+ years’ relevant industry experience.
• Proven skills in managing technical capabilities.
• Experience managing large P&L portfolios.

Responsibilities

• Lead customer success and delivery performance.
• Inspire and coordinate cross-functional service delivery teams.
• Drive operational excellence for customers and shareholders.
• Build trusted relationships with executives.

Skills

Customer relationship management

Operational management

Transformational leadership

Financial acumen

Strategic planning

Education

Master of Business Administration

Tools

ITIL Foundation certification

Project Management certification

Job description

Overview

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)
Step into a role where your leadership can truly shape outcomes. As Director – Customer Delivery team, you’ll be the driving force behind delivery success for a portfolio of key customer accounts. You’ll be the go-to leader, bringing together Datacom’s expertise and high-performing service teams to deliver exceptional results, prioritise what matters most, and keep our customers’ services running at peak performance.

This is a dynamic role that blends delivery excellence with a passion for customer success and innovative thinking. You’ll also have the opportunity to take ownership of a strategic capability within our ITO and Managed Services space — influencing how we deliver tangible value to some of the largest enterprise organisations in Australia and New Zealand.

What you’ll do

• Lead customer success and delivery performance across a range of major accounts.
• Inspire and coordinate cross-functional service delivery teams to achieve outstanding results.
• Drive operational excellence with a sharp eye on delivering value for customers and shareholders alike.
• Foster a culture that puts customers first and embraces innovation in day-to-day operations.
• Take ownership of strategic capabilities across ITO and Managed Services.
• Build trusted relationships with executives and key decision-makers.
• Mentor and empower large, multi-skilled teams of 350+ people, helping them reach their potential.

At Datacom, we adapt quickly to evolving customer needs, new technologies, and shifting priorities. Your role will give you the chance to grow, take on fresh challenges, and help shape the future of our delivery approach.

What you’ll bring

Required experience:

• 15+ years in operational or general management, delivering complex transformations, driving efficiencies, and enabling technology adoption.
• 10+ years’ relevant industry experience, including forging strong executive customer relationships.
• Proven skills in managing technical capabilities across organisations with established processes and frameworks.
• Executive leadership experience with large teams (350+ people).
• Expertise in strategic planning, setting objectives, and driving successful implementation.
• Experience managing large P&L portfolios — including budgeting, forecasting, and reporting.
• Strong commercial acumen, financial knowhow, and a solid understanding of IT infrastructure.

Nice to have:

• Master of Business Administration.
• Project Management certification.
• ITIL Foundation or higher certification.
• A track record of meeting or exceeding business performance targets.
• Experience presenting to and reporting at board level.
• Familiarity with vendor products in relevant technology domains.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It\'s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.