Digital Product Manager - Commercial

Auckland Airport; Auckland; Hybrid; NZD 130,000 - 170,000; Full time

Job summary

Auckland Airport is seeking a Product Manager – Commercial to lead transport and parking product strategy, translating customer insights into measurable outcomes. You will collaborate with Architecture, Digital and Delivery teams to shape roadmaps, define requirements, and drive delivery while balancing commercial value and customer experience.

Join a complex, enterprise-grade environment and influence investment decisions across Commercial and Digital functions, delivering value through a

Qualifications

• Strong discovery, facilitation and active-listening skills.
• Strong product management and product ownership experience.
• Proven ability to develop product roadmaps and prioritise work based on customer and business value.
• Strong commercial and customer focus, with confidence using data and insights to inform decisions.
• Proven ability to translate business needs and technical challenges into clear product requirements, user stories and measurable outcomes for architecture and delivery teams.
• Strong stakeholder management, facilitation and influencing skills, with the ability to build trust across Commercial, Architecture, Digital and delivery teams.
• A strategic, enterprise mindset with the ability to turn strategy into action.

Responsibilities

• Own and evolve the Commercial product strategy and roadmap, initially focused on transport and parking and its connected customer and operational experiences.
• Define product outcomes and priorities across parking booking, payment, access and related customer experiences, working with architects and technical specialists to shape appropriate solution options.
• Lead the product relationship with relevant external digital vendors, working with Digital operations, procurement and technical teams to ensure vendors are meeting agreed levels of service and product outcomes.
• Build trusted relationships with Commercial stakeholders, listening closely to their goals, pain points and technical challenges to uncover the underlying problems and opportunities.
• Use customer insight, operational feedback and data to identify opportunities and prioritise investment.
• Translate commercial and customer needs into clear problem statements, product requirements, user stories and measurable outcomes that architects and delivery teams can use to explore and deliver solution.
• Balance customer, commercial, operational and technology needs to deliver the greatest enterprise value.
• Partner with Commercial, Architecture, Digital and delivery teams to take product initiatives from discovery and requirements definition through delivery, adoption and ongoing improvement.
• Monitor product performance and ensure expected benefits and value are realised.

Skills

Product management

Roadmapping

Stakeholder mgmt

Data-driven

Commercial focus

Education

Bachelor’s degree in business

Job description

At Auckland Airport, we’re more than an airport. We’re a gateway to Aotearoa, connecting New Zealand to the world and helping people, businesses and communities thrive. This is an opportunity to shape customer-focused commercial products, initially supporting parking, and help turn commercial needs and customer insights into practical outcomes across one of New Zealand’s most complex and connected environments.

As Product Manager – Commercial, you’ll initially support the Commercial team, with a particular focus on transport and parking. You’ll build a deep understanding of commercial goals, customer needs and operational challenges; identify the problems worth solving; and translate business requirements into clear product outcomes and delivery priorities. Working closely with architects and delivery teams, you’ll help shape practical solution options while retaining accountability for the product vision, roadmap and value delivered.

Key Responsibilities

• Own and evolve the Commercial product strategy and roadmap, initially focused on transport and parking and its connected customer and operational experiences.
• Define product outcomes and priorities across parking booking, payment, access and related customer experiences, working with architects and technical specialists to shape appropriate solution options.
• Lead the product relationship with relevant external digital vendors, working with Digital operations, procurement and technical teams to ensure vendors are meeting agreed levels of service and product outcomes Review service performance and recurring issues against agreed service levels, escalating material risks and supporting timely resolution where customer, commercial or product outcomes are affected.
• Build trusted relationships with Commercial stakeholders, listening closely to their goals, pain points and technical challenges to uncover the underlying problems and opportunities.
• Use customer insight, operational feedback and data to identify opportunities and prioritise investment.
• Translate commercial and customer needs into clear problem statements, product requirements, user stories and measurable outcomes that architects and delivery teams can use to explore and deliver solution.
• Balance customer, commercial, operational and technology needs to deliver the greatest enterprise value.
• Partner with Commercial, Architecture, Digital and delivery teams to take product initiatives from discovery and requirements definition through delivery, adoption and ongoing improvement.
• Monitor product performance and ensure expected benefits and value are realised.

What you’ll bring to the role:

• Strong discovery, facilitation and active-listening skills, with the ability to understand stakeholder goals, surface underlying problems and challenge assumptions constructively.
• Strong product management and product ownership experience
• Proven ability to develop product roadmaps and prioritise work based on customer and business value.
• Strong commercial and customer focus, with confidence using data and insights to inform decisions.
• Proven ability to translate business needs and technical challenges into clear product requirements, user stories, priorities and measurable outcomes for architecture and delivery teams.
• Strong stakeholder management, facilitation and influencing skills, with the ability to build trust across Commercial, Architecture, Digital and delivery teams.
• A strategic, enterprise mindset with the ability to turn strategy into action.

Desirable:

• Bachelor’s degree in business, digital, technology, commerce or a related discipline, equivalent experience.
• Experience in mobility, transport, parking, digital commerce or another customer-facing product environment.
• Proven ability to shape product roadmaps and prioritise initiatives based on customer and commercial value.
• Strong commercial and analytical capability, with an understanding of digital platforms, customer experience and modern product practices.
• Experience working across business and technology teams, with strong stakeholder influencing skills.

Why Join Us?

Enterprise influence: Shape the direction of Auckland Airport’s Commercial products, initially supporting parking, and influence investment, prioritisation and product decisions across Commercial, Digital, Operations and Customer teams.

Collaborative leadership: Build trusted partnerships across Commercial and technology teams, listen closely to stakeholder needs and translate complex challenges into clear product outcomes, with architects shaping the supporting solution design.

Growth opportunities: Build your product leadership capability in a complex, high-profile environment, with exposure to enterprise-wide digital transformation, commercial strategy and the evolving future of airport mobility.

It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.