Digital Operations Team Lead

Foodstuffs North Island; Māngere-Ōtāhuhu; On-site; NZD 120,000 - 140,000; Full time

Job summary

A prominent retail co-operative in Auckland is seeking a Digital Operations Team Lead to oversee DevSecOps operations ensuring service performance 24/7. The ideal candidate should have a strong technical background, experience in building high-performing teams, and a proven ability to manage incidents in complex environments. This role offers competitive benefits including health insurance, flexible working options, and ongoing professional development.

Benefits

Free carparking

Southern Cross health insurance

Subsidised meals

5% retail discount

Flexible working options

Inhouse learning and development programmes

Qualifications

• Proven technical leader with experience in complex enterprise environments.
• Deep experience in infrastructure architecture and DevSecOps operations.
• Strong communication and relationship-building skills.

Responsibilities

• Lead, coach, and develop the Digital Operations team.
• Manage incident response and service performance.
• Drive cost optimization and governance across cloud platforms.

Skills

Technical leadership

Vendor management

Collaboration

Incident management

Problem-solving

Job description

About us

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us!

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”.

About the role

As our Digital Operations Team Lead, you’ll head up the Digital Operations team, combining cultural, technical and process expertise to deliver best-in-class DevSecOps operations. Accountable for service performance across our enterprise platforms, you’ll ensure they are reliable, secure, and available 24/7 - all while empowering a high-performing culture that delivers great outcomes for our people and customers.

This is a hands-on leadership role where you’ll balance strategic thinking with day-to-day operations. From incident management and service delivery through to cost optimisation, automation, and continuous improvement, you’ll play a critical role in shaping how we operate at scale - ensuring our platforms and services are always ready for what’s next.

What you’ll be doing

• Leading, coaching, and developing the Digital Operations team to build capability, drive high performance, and deliver great service outcomes.
• Owning day-to-day operations including incident response, service performance, and clear communication with key stakeholders.
• Building and evolving our digital operations capability - uplifting CI/CD maturity, embedding automation, and strengthening operational resilience.
• Driving cost optimisation, governance, and lifecycle management across our cloud infrastructure platforms.
• Partnering with IT and business stakeholders, vendors, and architecture teams to ensure operational excellence and deliver business value.

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking - we’ve got over 1,000 carparks including 36 free EV plugs
• Southern cross health insurance
• Onsite café with subsidised meals and a mini mart
• 5% discount at our retail stores
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

About you

You’re a proven technical leader with a passion for building high-performing teams, developing capability, and delivering outcomes in complex enterprise environments. With deep experience across infrastructure architecture and DevSecOps operations, you’re someone who thrives in fast-paced, customer-focused settings where collaboration, innovation, and operational excellence matter most.

You’re not only technically strong, but also a great communicator and relationship builder. Whether it’s guiding your team, engaging with stakeholders, or managing vendors, you bring influence, clarity, and a collaborative working style — all while being able to work autonomously and make confident decisions. Adaptable and curious, you’re comfortable with change, challenge, and the need to constantly evolve.

You’ll bring

• A strong track record in technical team leadership, vendor management, and building diverse, high-performing teams.
• Experience in infrastructure architecture and DevSecOps operations within medium to large enterprises — ideally with exposure to retail or customer-focused environments.
• Proven ability to deliver services that operate on a 24/7 basis, with strong incident management and problem-solving skills across complex enterprise landscapes.
• Excellent planning, communication, and collaboration skills, with the ability to influence and engage at all levels.
• A growth mindset — curious, innovative, and committed to continuous improvement, with the ability to inspire and lead in an Agile environment.

Experience awesome. Achieve Awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [e-mail]. Accessibility support could include, interview location, sign language interpreter, assistive technology.

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