Detailing Team Leader

Tourism Holdings Limited; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Tourism Holdings Limited in Christchurch is seeking a Detailing Team Leader to manage a growing team of 10–30 detailers, ensuring vehicles are cleaned, prepared to high standards, and customer ready. This fixed term full-time role partners with the Detailing Manager to balance workflows and lead by example in a fast-paced rental operation.

You’ll coach and onboard staff, uphold safety and quality, coordinate daily scheduling including weekends, and maintain strong communication with branch

Qualifications

• Proven supervisory or team leadership experience.
• Strong communication and interpersonal skills.
• Sound technical knowledge of vehicles, systems, and detailing processes.
• Ability to work in a fast-paced, high-pressure environment.
• Valid driver’s licence (manual and automatic preferred).

Responsibilities

• Lead and motivate the Detailing team to consistently deliver high-quality vehicle presentation.
• Coordinate daily workloads in partnership with the Detailing Manager.
• Be a visible role model, leading by example through your behaviour and communication.
• Ensure vehicles are prepared to an exceptional standard, exceeding customer expectations.
• Monitor and follow up on detailing and cleaning standards.
• Support onboarding, training, and coaching of team members.
• Maintain a positive team culture and healthy group dynamics.
• Communicate clearly with the Detailing Manager and wider branch leadership.
• Escalate unresolved issues appropriately.
• Actively contribute to Health & Safety practices and compliance.

Skills

Supervisory experience

Team leadership

Communication

Problem solving

Driver’s licence

Microsoft Office

Tools

Microsoft Office

Job description

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the Company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.

Tourism Holdings Limited (thl) is seeking an enthusiastic individual to join our Christchurch Rentals team as their Detailing Team Leader. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Thl is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

Collectively we represent over 15 RV brands, each with strong brand equity and local heritage in the markets they operate. Amplified by our connections to the broader tourism industry and manufacturing sectors.

Are you a hands-on leader with a passion for quality, teamwork, and delivering exceptional customer experiences? We are looking for a Detailing Team Leader on a fixed term full-time basis, to support our Detailing Manager and lead a high-performing team responsible for preparing our rental fleet to the highest possible standard.

About the Role:

As the Detailing Team Leader, you will play a key role in ensuring our rental vehicles are presented safely, legally compliant, and customer ready. Leading a team of 10-30 detailers (seasonal), you’ll balance operational delivery with people leadership-motivating your team, maintaining standards, and contributing to unforgettable customer journeys.

What You’ll Be Doing:

• Lead and motivate the Detailing team to consistently deliver high-quality vehicle presentation
• Coordinate daily workloads in partnership with the Detailing Manager
• Be a visible role model, leading by example through your behaviour and communication
• Ensure vehicles are prepared to an exceptional standard, exceeding customer expectations
• Monitor and follow up on detailing and cleaning standards
• Support onboarding, training, and coaching of team members
• Maintain a positive team culture and healthy group dynamics
• Communicate clearly with the Detailing Manager and wider branch leadership
• Ensure all detailing areas remain clean, tidy, and presentable
• Escalate unresolved issues appropriately
• Actively contribute to Health & Safety practices and compliance
• Work collaboratively with internal departments and external providers as needed

What We’re Looking For:

• Full, current and valid driver’s licence (manual and automatic preferred)
• Proven supervisory or team leadership experience
• Strong communication and interpersonal skills
• Sound technical knowledge of vehicles, systems, and detailing processes
• Confidence working in fast-paced, high-pressure environments
• Strong problem-solving skills and attention to detail
• A positive, proactive, and enthusiastic attitude
• Ability to train, coach, and support team members at all levels
• Competent with Microsoft Office applications
• Reliable, flexible team player willing to support the team as required
• Availability to work on a rotating roster, including weekends

Why Join Us?

• Lead a large and diverse team in a dynamic environment
• Play a hands-on role in delivering memorable customer experiences
• Be part of a supportive leadership team focused on quality and safety
• Opportunity to develop your leadership skills within an established organisation

If you’re passionate about standards, teamwork, and leading from the front, we’d love to hear from you.