Desktop Support Engineer

EIL Global IT Solutions and Services Pvt Ltd; Gore; On-site; NZD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in New Zealand is seeking an experienced IT Support Technician. The ideal candidate will provide technical support, manage IT issues, and possess excellent customer service skills. Experience in supporting MS Office applications and knowledge of LAN/WAN technology is required. This role offers a dynamic environment with diverse responsibilities.

Qualifications

• Excellent experience as a desktop technician or IT support
• Must have excellent customer service skills working with end users and VIP's
• Knowledge of ticketing system or equivalent

Responsibilities

• Provide technical support by phone, remote access or deskside visits
• Respond to IT issues and install external devices
• Management inventory of new and replacement equipment

Skills

Excellent customer service skills

Support for MS Office applications

Knowledge of WAN/LAN technology

Basic knowledge of network topology

Cisco switch installation and configuration

Support for common office devices

Job description

Key Responsibilities Include:

• Provide technical support either by phone, remote access or deskside visits as needed
• Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
• Smart Hands and Feet support if required
• Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
• IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements:

• Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
• Must have excellent customer service skills working with end users and VIP's
• Experienced in supporting MS office applications (office 2003-2016)
• Windows OS 7 and 10
• Knowledge of WAN/LAN Technology
• Basic knowledge of Network Topology LAN/WAN
• Cisco Switch installation and configuration as per Config template
• Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable
• Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
• Knowledge of ticketing system or equivalent