Desktop Support Analyst

Stantec New Zealand; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading global engineering firm in Christchurch is seeking a motivated Desktop Support Analyst to support daily IT operations and desktop services. You will manage operational support, resolve issues on-site, and contribute to IT projects. Candidates should have IT qualifications and experience, with strong skills in desktop management and networking. This role offers a competitive salary and great benefits including health insurance and professional development programs.

Benefits

Learning and Talent Development programs

Health Insurance

Employee Assistance Programs

Options to purchase additional leave

Qualifications

• Experience in an IT environment with software management.
• Good knowledge of setting up networking in offices.

Responsibilities

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within agreed timeframe.
• Conduct proactive maintenance and administration of designated services.
• Test and deploy software updates and security patches.
• Participate in IT projects as an operational resource.

Skills

Advanced level of knowledge in imaging and configuring desktops

Troubleshooting hardware issues

Office 365

Networking setup

Education

Tertiary or industry qualifications in Information Technology

Job description

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

About the role:

We have an exciting opportunity for a motivated Desktop Support Analyst to join our IT Services NZ & Asia team. You will work on site Monday to Friday in our Christchurch offices and be responsible for supporting daily IT operations across server services, enterprise applications, desktop and mobile services. Travel will also be required to other offices at times.

Your key accountabilities will include:

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within agreed timeframe.
• Conduct Queue Management activities as well as proactive maintenance and administration of designated services.
• Test and deploy software updates and security patches to servers and workstations
• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
• Work outside standard business hours as required and be able to travel across offices.
• Installation and maintenance of AV systems in NZ offices.

About you:

You may have recently completed Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and software management (required) as well as:

• Advanced level of knowledge of: Imaging, configuring desktop and troubleshooting hardware issues
• Office 365
• Good Knowledge of setting up Networking in Offices

What we offer:

Along with a competitive salary we offer many other benefits to ensure your professional development and wellbeing is ongoing.

• Learning and Talent Development programs.
• Mentoring for you own development.
• Professional Memberships.
• Health Insurance | Income Protection Insurance | Life Insurance.
• Service Recognition Awards.
• Mental Health and Wellbeing programs and support.
• Employee Assistance Programs.
• Options to purchase additional leave.

About us:

The Stantec community unites approximately 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history.

How to apply

Applications Close Sunday 5th October 2025, please apply directly online including a covering letter with your depth of experience.

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Stantec is a global leader in sustainable engineering & environmental consulting with 32,000+ employees working in over 450 locations across six continents, with 800+ of these people sitting in Aotearoa.