Desktop Assessor

TOWER Insurance Ltd.; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

26 weeks parental leave for theprimary

Birthday day off

22 days annual leave + 2 extra days

Wellness leave

Career growth opportunities

Flexible working

Office in Auckland

Discounts on Tower products

Free life insurance

Job summary

Tower Insurance Ltd. is seeking a Desktop Assessor to manage domestic insurance assessments and work with repair suppliers to review scopes and costs. You will resolve escalations and monitor supplier performance to deliver excellent customer outcomes.

In this role you will collaborate with internal teams, ensure adherence to Building Act and local requirements, and contribute to continuous improvement while supporting Tower's customers across Auckland.

Qualifications

• Previous insurance assessing or claims experience.

Responsibilities

• Managing domestic insurance assessments and partnering with repair suppliers.
• Reviewing repair scopes and costs to resolve escalations.
• Monitoring supplier performance and delivery of outcomes.
• Collaborating with internal stakeholders to improve customer experience and continuous improvement.

Skills

Insurance claims experience

Building industry knowledge

Structural repair knowledge

Building contracts understanding

Cost control experience

Administrative/reporting experience

Legislation/compliance knowledge

MS Office

Tools

MS Office

Web Browsing

Digital images handling

Job description

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Reporting to the Desktop Assessing Lead, y ou'll spend your day managing domestic insurance assessments, partnering with repair suppliers, reviewing repair scopes and costs, resolving escalations, monitoring supplier performance, and working with internal stakeholders to deliver excellent customer outcomes and continuous improvements.

In your first 6-12 months, success will look like:

• Resolving claims efficiently and accurately.
• Ensuring suppliers consistently meet quality and service expectations.
• Effectively managing repair costs
• Providing customers with a seamless and positive claims experience.
• Maintaining strong partnerships across Tower and its supplier network.

To thrive in this role, you'll need:

• Previous insurance assessing or claims experience.
• Knowledge of building industry and reinstatement methodologies
• Hands-on experience in structural repair procedures and standards
• Thorough knowledge of the Building Act and Local Territory
• Understanding of building contracts
• Experience in administration, cost control, and the preparation of reports
• Knowledge of the insurance industry.
• Knowledge and application of relevant legislation and compliance requirements
• Computer Skills (MS Office, Web Browsing, Digital Images)

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance