Partner Performance Manager

Tower Insurance; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Parental leave

Birthday off

Annual leave

Wellness leave

Career growth

Flexible work

Product discounts

Life insurance

Job summary

Tower Insurance in Auckland is seeking a senior leader to drive the performance of its repair network across New Zealand's panel and paint sector. You will use data and supplier partnerships to deliver measurable improvements in customer outcomes, quality and cost efficiency.

Reporting to the Senior Manager Motor Assessing, the role emphasizes strategic thinking, governance, and strong stakeholder relationships to strengthen Tower's position as a preferred partner in the automotive repair sector.

Qualifications

• Extensive experience in the automotive repair sector.
• Ability to turn insights into action and business outcomes.
• Demonstrated commercial acumen balancing cost and customer outcomes.
• Strong relationship management with suppliers and partners.
• Proven influencing and negotiation capabilities.
• High level of accountability for performance results.
• Solid digital literacy with data-driven decision making.

Responsibilities

• Develop and implement strategies that improve repair network performance, customer outcomes and cost efficiency.
• Influence and formalise supplier agreements that deliver best practice quality, service and commercial outcomes.
• Work with suppliers to develop capability and foster a culture of continuous improvement.
• Embed and maintain Tower's customer value proposition across the repair network.
• Train and support internal teams to drive understanding, adoption and advocacy.
• Lead the performance of Tower's repair network through agreed performance measures, cost efficiency and strong supplier performance.
• Develop reporting and governance frameworks that drive accountability across the repair network.
• Proactively seek out data and insights, identifying opportunities to improve repair network performance.
• Represent Tower within the industry to support supplier performance and network objectives.

Skills

Industry knowledge

Analytical capability

Commercial acumen

Relationship management

Influencing & negotiation

Accountability

Digital literacy

Job description

As a proud Kiwi-owned insurer, we pride ourselves on challenging the status quo and moving quickly to make things happen.

We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers, especially in tough times, gives real purpose to our work.

Reporting to the Senior Manager Motor Assessing, you'll lead the performance of Tower's repair network across New Zealand's panel and paint sector.

This isn't a traditional supplier relationship role. Success comes from understanding the automotive repair industry, using data and commercial insight to identify opportunities, and working with suppliers to deliver measurable improvements in customer outcomes, quality and cost efficiency.

Your day-to-day will look like:

• Develop and implement strategies that improve repair network performance, customer outcomes and cost efficiency.
• Influence and formalise supplier agreements that deliver best practice quality, service and commercial outcomes.
• Work with suppliers to develop capability and foster a culture of continuous improvement.
• Embed and maintain Tower's customer value proposition across the repair network.
• Train and support internal teams to drive understanding, adoption and advocacy.
• Lead the performance of Tower's repair network through agreed performance measures, cost efficiency and strong supplier performance, knowing that quality and repair cycle times are critical to customer experience.
• Develop reporting and governance frameworks that drive accountability across the repair network.
• Proactively seek out data and insights, identifying opportunities to improve repair network performance and deliver measurable business outcomes.
• Represent Tower within the industry to support supplier performance and network objectives.

Success in the first 6–12 months will look like:

• Delivering measurable improvements in supplier performance, customer experience and cost efficiency.
• Establishing strong, trusted relationships across Tower's repair network.
• Identifying and implementing data-led improvements that deliver measurable business outcomes.
• Creating greater transparency and accountability through effective reporting and performance governance.
• Strengthening Tower's position as a preferred partner within New Zealand's automotive repair sector.

To thrive in this role, you'll bring:

• Industry knowledge: Extensive experience within the automotive repair sector.
• Analytical capability: Turns insight into action.
• Commercial acumen: Balances cost and customer outcomes.
• Relationship management: Builds trusted partnerships.
• Influencing and negotiation: Achieves shared outcomes.
• Accountability: Holds others to account.
• Digital literacy: Uses data with confidence.

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance