Dental Practice Coordinator

White Cross Dental Henderson; Waitakere Ranges; On-site; NZD 65,000 - 90,000; Full time

Job summary

White Cross Dental Henderson – Waitakere, North Island is seeking an experienced Practice Administrator to oversee daily operations and manage staff, scheduling, and billing. You will ensure accurate records and compliance while coordinating with external providers.

Applicants should have knowledge of practice management systems, healthcare regulations, and data security, with strong organizational, communication, and problem-solving skills.

Qualifications

• Knowledge of practice management systems and administrative workflows.
• Knowledge of relevant healthcare/regulations, privacy and confidentiality requirements.
• Knowledge of billing processes, fee structures, and basic financial reporting.
• Knowledge of workplace health and safety obligations.
• Knowledge of human resources principles, including recruitment and staff management.
• Knowledge of risk management and compliance requirements.
• Knowledge of information management and data security principles.
• Knowledge of customer service and client/patient experience standards.
• Knowledge of ACC documentation, reporting and billing.
• Knowledge of Work and Income (WINZ) documentation.

Responsibilities

• Oversee day-to-day operations of the practice.
• Manage staff rostering, supervision, and performance.
• Coordinate patient/client scheduling and workflow.
• Ensure efficient billing, invoicing, and fee collection processes.
• Maintain accurate records, files, and practice documentation.
• Liaise with external providers, suppliers, and service contractors.
• Oversee practice systems, software, and administrative processes.
• Implement and monitor policies, procedures, and operational standards.
• Handle complaints and support resolution of operational issues.
• Support compliance with all legal, regulatory, and professional obligations.

Skills

Practice management systems

Administrative workflows

Billing and invoicing

Privacy and confidentiality

Workplace health and safety

HR fundamentals (recruitment, staff mg

Customer service standards

Risk management and compliance

Data security principles

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

White Cross Dental Henderson – Waitakere, North Island

Key responsibilities

Oversee day-to-day operations of the practice

Manage staff rostering, supervision, and performance

Coordinate patient/client scheduling and workflow

Ensure efficient billing, invoicing, and fee collection processes

Maintain accurate records, files, and practice documentation

Liaise with external providers, suppliers, and service contractors

Oversee practice systems, software, and administrative processes

Implement and monitor policies, procedures, and operational standards

Handle complaints and support resolution of operational issues

Support compliance with all legal, regulatory, and professional obligations

About you

Knowledge of practice management systems and administrative workflows

Knowledge of relevant healthcare/professional regulations, privacy, and confidentiality requirements

Knowledge of billing processes, fee structures, and basic financial reporting

Knowledge of workplace health and safety obligations

Knowledge of human resources principles, including recruitment and staff management

Knowledge of risk management and compliance requirements

Knowledge of information management and data security principles

Knowledge of customer service and client/patient experience standards

Knowledge of ACC documentation, reporting and billing

Knowledge of Work and Income (WINZ) documentation

Attributes

Highly organised and efficient

Detail-oriented with strong time management skills

Professional, reliable, and accountable

Strong communication and interpersonal skills

Proactive and solution-focused

Able to manage competing priorities and deadlines

Capable of working independently and exercising sound judgment

Discreet and trustworthy with confidential information

Adaptable and able to manage change effectively