Delivery Manager - Central Region

AA New Zealand; Hamilton; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading mobility services provider in Hamilton is seeking a Delivery Manager to oversee operations across Waikato and Bay of Plenty. You will develop strategies, lead a team, ensure operational excellence, and drive customer satisfaction. The ideal candidate has strong leadership experience in the automotive industry and excellent communication skills. Competitive salary and various benefits offered.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Free AA Membership

NZAA Super Scheme with employer contributions

A day off for your birthday

Discounted insurance

Qualifications

• Proven leadership experience in a similar role.
• Strong understanding of the automotive industry and AA’s Mobility services.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• A passion for customer service and operational excellence.

Responsibilities

• Develop and implement regional strategies to achieve business objectives.
• Lead and motivate a high-performing team, providing guidance and support.
• Ensure efficient and effective delivery of services, meeting customer expectations.
• Manage budgets, control costs, and drive revenue growth.
• Build strong relationships with stakeholders and customers.
• Identify opportunities for improvement and implement innovative solutions.
• Ensure adherence to regulatory requirements and mitigate risks.

Skills

Leadership experience

Communication skills

Analytical skills

Problem-solving skills

Customer service focus

Job description

As a Delivery Manager, you'll play a crucial role in ensuring the seamless delivery of our Mobility services. Within your region, you'll lead a team of dedicated professionals, oversee operations, and drive continuous improvement across our Mobility products and services.

We are seeking a Delivery Manager to oversee our operations in the following regions: Central North: Waikato, Bay of Plenty, and Coromandel

What You'll Be Doing | Mō te Tūranga

• Strategic Leadership: Develop and implement regional strategies to achieve business objectives.
• Team Management: Lead and motivate a high-performing team, providing guidance and support.
• Operational Excellence: Ensure efficient and effective delivery of services, meeting or exceeding customer expectations.
• Financial Performance: Manage budgets, control costs, and drive revenue growth.
• Relationship Management: Build strong relationships with internal and external stakeholders, including members, customers, suppliers, and contractors.
• Continuous Improvement: Identify opportunities for improvement and implement innovative solutions.
• Compliance and Risk Management: Ensure adherence to regulatory requirements and mitigate risks.

About You | Mōu

• Proven leadership experience in a similar role
• Strong understanding of the automotive industry and AA’s Mobility services
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• A passion for customer service and operational excellence

What We Offer | Ngā āhuatanga kei a mātou

• Competitive salary and benefits package
• Opportunities for professional development
• Free AA Membership for you and your whānau*
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver*
• A day off for your birthday
• Discounted insurance

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.1 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure! Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.