Delivery & Installation Manager

Fisher & Paykel Appliances; Auckland; Hybrid; NZD 180,000 - 240,000; Full time

Job summary

Fisher & Paykel Appliances seeks an experienced operational leader to take charge of our Delivery & Installation network across New Zealand. You will own safe, efficient final-mile delivery and oversee the B&C Grade sales channel, identifying opportunities to streamline processes and unlock growth.

A strong focus on commercial performance, budgeting and stakeholder engagement is essential. You will build and coach high-performing teams, drive continuous improvement, and collaborate with senior

Qualifications

• Minimum proven leadership experience in an operational or logistics environment.
• Strong commercial and financial acumen with budget management.
• Experience driving operational efficiency and continuous improvement initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical capability with data-driven decision making.
• Advanced Excel and PowerPoint skills.
• Experience presenting recommendations to senior management.
• Customer-first mindset with a passion for operational excellence.
• Experience with online marketplaces or eCommerce.

Responsibilities

• Lead and optimise the in-house Delivery & Installation network across New Zealand.
• Drive performance management and continuous improvement to enhance service and cost efficiency.
• Own the commercial performance of D&I and B&C Grade operations, including budgeting and reporting.
• Oversee the B&C Grade appliance sales channel to streamline processes and scale operations.
• Build, coach and develop a high-performing team culture, including recruitment and capability development.

Skills

Leadership

Commercial acumen

Performance analysis

Stakeholder management

Data-driven decision making

Excel

PowerPoint

Senior management communication

Online marketplace/eCommerce

Trade Me experience

Tools

Excel

PowerPoint

Job description

About the Role

Reporting to the General Manager - Operations, you'll be responsible for leading our Delivery & Installation function across New Zealand, ensuring the safe, efficient and profitable delivery of products into customers' homes.

You'll also oversee our highly successful B&C Grade appliance sales channel, including Trade Me and internal sales, identifying opportunities to streamline processes, improve performance and unlock future growth.

This role combines operational leadership, commercial acumen, continuous improvement, and people leadership, making it ideal for someone who enjoys driving results while developing high-performing teams.

What You'll Be Doing

Lead and optimise Fisher & Paykel's in-house Delivery & Installation network, ensuring safe, efficient and customer-focused final-mile delivery performance across New Zealand.

Drive operational excellence through performance management, continuous improvement initiatives, service enhancement and cost optimisation, while monitoring key metrics.

Own the commercial performance of the D&I and B&C Grade operations, including budgeting, reporting, financial analysis and identifying opportunities for revenue growth and efficiency gains.

Oversee the B&C Grade appliance sales channel while identifying opportunities to streamline processes, scale operations and improve customer experience.

Build, coach and develop a high-performing team culture by leading recruitment, performance management, capability development and creating pathways for employee growth.

About You

We're open to candidates from a variety of operational leadership backgrounds including transport, logistics, and related industries.

You will bring:

• Proven leadership experience within an operational or logistics environment.
• Strong commercial and financial acumen, including budget management and performance analysis.
• Experience driving operational efficiency and continuous improvement initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical capability and confidence working with data to support decision-making.
• Advanced Excel and PowerPoint skills.
• Experience presenting recommendations and performance insights to senior management.
• A customer-first mindset and a passion for operational excellence.
• Online marketplace or eCommerce experience
• Trade Me platform experience

What Success Looks Like

In this role, you'll:

• Create and sustain a high-performing team culture.
• Drive improvements in delivery performance, utilisation and customer satisfaction.
• Strengthen commercial outcomes across both D&I and B&C Grade operations.
• Scale and optimise the B&C Grade sales channel.
• Lead strategic initiatives that improve efficiency, capability and service delivery.
• Build strong partnerships across the business and contribute to the future direction of NZ Operations.

Why Join Fisher & Paykel?

At Fisher & Paykel, we do things differently. We challenge ourselves to think long-term, continuously improve, and create products and experiences that customers love. You'll join a business where your ideas will be valued, your leadership will make a visible impact, and you'll have the opportunity to shape and influence a critical part of our customer journey.

If you're a commercially minded operations leader who enjoys developing people, driving performance and delivering exceptional customer outcomes, we'd love to hear from you.

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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.