Debt Collector

Stellar Recruitment; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Christchurch is seeking a collections agent to manage and recover outstanding debts. The role involves negotiating payment plans, ensuring compliance with relevant laws, and maintaining accurate records. Candidates should possess strong knowledge of debt collection regulations and excellent communication skills. This position offers opportunities for career progression and competitive pay.

Qualifications

• Strong knowledge of debt collection laws and regulations, including FDCPA.
• Experienced in debt collection, accounts receivable, or similar roles.
• Proven track record of meeting or exceeding collection targets.

Responsibilities

• Contact customers with outstanding debts and negotiate payment arrangements.
• Ensure compliance with FDCPA and other relevant regulations.
• Maintain detailed records of collection activities.

Skills

Knowledge of debt collection laws

Communication skills

Negotiation skills

Problem-solving abilities

Tools

Collection software

Job description

Overview

$35 P/h • Opportunities to Progress • Great Managers

Responsibilities

• You will be responsible for contacting customers with outstanding debts, negotiating payment arrangements, and maintaining accurate records while ensuring compliance with all relevant regulations. This role requires excellent communication skills, persistence, and a customer-focused approach to debt recovery.
• Ensure full compliance with Fair Debt Collection Practices Act (FDCPA) and all other relevant regulations
• Contact customers via phone, email, and written correspondence regarding overdue accounts
• Negotiate payment plans and settlements that are acceptable to both the company and the debtor
• Maintain detailed and accurate records of all collection activities and customer interactions
• Prepare and send demand letters and formal notices in accordance with legal requirements
• Collaborate with legal team on accounts requiring further action
• Meet or exceed monthly collection targets and performance metrics

Key Requirements

• Strong knowledge of debt collection laws and regulations, including FDCPA
• Experienced in debt collection, accounts receivable, or similar role
• Proven track record of meeting or exceeding collection targets
• Excellent verbal and written communication skills
• Strong negotiation and problem-solving abilities
• Proficiency with computer systems and collection software
• Ability to handle difficult conversations professionally and empathetically

How to Apply

Apply now with your CV or email [e-mail]

About Stellar Recruitment

Since 2006, the Stellar Recruitment team has been dedicated to transforming the recruitment landscape. With years of experience and a focus on “Inspiring Growth. Changing Lives”, we partner with employers to fuel their growth while opening doors to life-changing opportunities for job seekers.